Customer Experience Transformation: Nordics Stockholm 2018

Description

In 2018 customers have higher expectations than ever before. Companies are expected to know customer preferences, offer a wide range of touch points, and go above and beyond to keep the customer happy. Those who fail to embrace customer experience are being punished by high churn rates and a loss in market share. That’s why we’re back for another year of Customer Experience Transformation: Nordics. We’re assembling the region’s leading customer experience professionals from a wide range of industries to share the secrets on how they are transforming into customer-centric organizations. We will be tackling the region’s biggest challenges and taking you through a step-by-step guide to truly embrace customer experience.

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