Customer Experience Week Middle East Dubai 2018

Description

With multi-channel becoming the new norm, customer service agents are now being faced with more complex queries from a multitude of channels. How does your business filter through the hype and capitalize on the opportunities created from these multi-channel interactions? Join global and regional CX thought leaders at the Customer Experience Week Middle East and understand how to empathize with, delight and empower your customers today and tomorrow across touchpoints, through immersive in-branch experiences, next-gen customer contact, self-service, automation, omnichannel strategy and continuous improvement strategies. Gain unique insights into how global retail, banking, telecoms and FMCG giants are gaining an ‘outside-in’ view of their businesses and capitalizing on the opportunities created by the convergence of offline and online channels and the rise of the millennial.

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