CX Emotion 2020


Emotion is the key to great customer experience. Learn why and how from experts — from researchers, analysts, brand leaders and data scientists — at the CX Emotion conference. You will learn how to detect, measure, and quantify emotion at scale, and you’ll have an opportunity to share your own experiences and challenges. CX emotion will cover both CX emotion fundamentals — best practices, benefits, and the business case — and sentiment analysis, emotion AI, and behavioural analysis technologies and applications. If you rely on human-data insights, the CX Emotion is for you.

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