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CX Next Boston 2019

CX Next Boston 2019

Description

For today’s business leaders, getting the customer experience right is an imperative, not an option. Delivering a future-forward customer experience means going beyond the NPS score and retention rates and driving toward true customer centricity. What’s that look like? It’s leveraging powerful AI technology so that engagement is more contextual – and helpful – enabling you to exceed customer expectations and build loyalty through consistent, meaningful experiences. CXNext is an exclusive, full day summit by LogMeIn designed for a select group of CX, Service and IT leaders who are working to transform their support and service experience for customers and employees. We’ll explore the most effective strategies for modernizing customer and employee experiences, along with the tools that can future-proof how companies approach every stage of the customer journey. Join us for expert insights, engaging discussion, and networking with industry peers as we navigate the CX revolution – together.

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