CXN Live: CX Trends and Predictions 2021


Unlocking best in class CX through personalization, predictive CX and intelligent automation. It is common knowledge that CX leaders significantly outperform laggards when it comes to business outcomes, with annual growth that is between 4% to 8% more and 3x better performance on the stock market. However, with base-level CX expectations increasing year-on-year, staying ahead of the competition means embracing innovation to unlock the next generation of CX value.

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