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Disney Institute Customer Experience Summit California 2019

Disney Institute Customer Experience Summit California 2019

Description

Join us for a Disney Institute Customer Experience (CX) Summit in Disney’s Grand Californian Hotel & Spa at the Disneyland Resort. Disney Institute invites you to this one-of-a-kind, multi-dimensional event. An exceptional customer experience requires listening to what your customer needs, wants and expects—and we’ve done just that! Through Guest feedback from past Summits, we have made the 2019 version more flexible. Now you are able to choose the topics that interest you most and observe a world-renowned customer experience environment in action. This event opens up opportunities to observe the Disney approach to CX in action and make note of dynamic learnings you can bring to your organization. Brought to life by our unique brand of storytelling, this high-touch living laboratory draws from over 60 years of business insights and time-tested principles. Learn from Disney executives during powerful keynotes designed to inspire new ways of thinking as well as lasting memories. You will be immersed in a firsthand exploration of Disney business insights in leadership, service and employee engagement. See how you can apply these critical customer experience elements to your own customer interactions.

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