Disney Institute Customer Experience Summit Florida 2019

Disney Institute Customer Experience Summit Florida 2019


Join us for a Disney Institute Customer Experience (CX) Summit in Disney’s Yacht & Beach Club Resort at Walt Disney World Resort. Disney Institute invites you to this one-of-a-kind, multi-dimensional event. An exceptional customer experience requires listening to what your customer needs, wants and expects — and we’ve done just that! Through Guest feedback from past Summits, we have made the 2019 version more flexible. Now you are able to choose the topics that interest you most and observe a world-renowned customer experience environment in action. Brought to life by our unique brand of storytelling, this high-touch living laboratory draws from over 60 years of business insights and time-tested principles. Learn from Disney executives powerful keynotes designed to inspire new ways of thinking as well as lasting memories. You will be immersed in a firsthand exploration of Disney business insights in leadership, service and employee engagement. See how you can apply these critical customer experience elements to your own customer interactions.

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