Disney Institute Customer Experience Summit Orlando 2018


If you’re looking for new ways to think about how you put customers first, look to the people who make it happen every day – the experts at Walt Disney Parks & Resorts. We are excited to announce our 2018 Disney Institute Customer Experience Summit!  Join us at Walt Disney World® Resort in Florida August 27 to 29, 2018. Unlike conferences where you only hear ideas, Disney Institute invites you to be our Guest for a one-of-a-kind, multi-dimensional experience that surrounds you at every moment.  This fully immersive learning event is your unique opportunity to live, feel and observe the world’s most renowned customer experience environment. Powered by our unique brand of storytelling that brings to life over 60 years of business insights and time-tested principles, this Summit actively engages you within our parks and resorts operation and provides exposure to Disney executives, who will share real-world examples of how they bring the Disney approach to life every day. This high-touch living-laboratory and dialogue with Disney leaders is a powerful experience designed to inspire action as well as lasting memories.  You will participate in a first-hand exploration of Disney business insights and best practices in leadership, service and employee engagement and learn how these critical customer experience elements may be adapted and applied to your own customer interactions.

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