Forrester CXNYC 2018

Description

Today’s CX leaders are expected to not just create great experiences, but to deliver CX programs that drive revenue and growth. Doing so requires more than simply meeting or exceeding your customers' expectations. You must elevate your CX strategies and tools to the next level. To create breakaway CX, disciplined analysis and execution are required. You must target customers who respond best to great experiences, who represent tangible future value, and whose loyalty will grow your business.

Forrester’s 2018 CXNYC Forum will leverage our most recent research to help CX pros plan, design, and manage experiences that create real business impact.

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