Forrester Customer Experience Forum New York City 2018


Customer Experience is now considered one of the main competitive advantages a business can have. As such, companies must stay ahead of the game and keep evolving their CX program to offer experiences that will attract new customers and make it harder for existing customers to jump ship to a competitor.

Forrester’s 2018 CXNYC Forum will leverage our most recent research to help CX pros expand their existing CX strategy — from the delivery of exceptional customer experiences towards the new opportunities that CX leadership can deliver.

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