Forrester's CXNYC New York City 2018

Description

The most successful brands have learned to deploy deep customer understanding to deliver compelling, engaging, experiences in the moment. The next generation of CX innovators, however, are using the insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. This radical innovation can only be pursued by enterprises that are driven by CX, not merely informed or improved by it. Forrester’s 2018 CXNYC Forum will leverage our most recent research to help CX pros expand their existing CX strategy — from the delivery of exceptional customer experiences towards the new opportunities that CX leadership can deliver. The people at Forrester, live and breathe customer experience. This 2-day action packed summit (there are more than 60 sessions available), will immerse you in all things CX has to offer to help you expand on your existing CX strategy. With high ranking attendees from high grossing companies, the summit won't just be a wealth of information, this is a networking opportunity you can't afford to miss.

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