The Customer Service and Experience Summit London 2018

Description

The Customer Service and Experience Summit Europe is a brand focused meeting for customer support, customer experience and social customer care executives. Join this only Pan-European meeting to discuss…Customer Experience: Align support across your departments, streamline service and create a customer centric organization; New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies; Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions; Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering; Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback.

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