The COVID-19 crisis has dramatically uprooted established business models, forcing organizations around the world to reevaluate how they can best serve their customers during these unprecedented times. Every aspect of a customer’s interaction with a brand, product, or service has shifted – and it has never been so urgent to secure user trust and loyalty.

The ISG Xperience Summit interrogates how your company can employ innovative techniques and emerging technologies to position yourself at the forefront of your customer’s mind. Through thought-provoking keynote sessions and interactive panel discussions we investigate what it takes to win customer loyalty in an age of rapid technological and social change.