Latest Articles
Shopping cart abandonment costs brands billions of dollars each year, and yet much of it can be avoided through better customer-centric ecommerce practices.
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Sitecore's Jill Grozalsky discusses the the role of content and the importance of design thinking to create engaging digital experiences in this interview.
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In this month FOSS Newsbye, Google and rupal partner up, WordPress releases a new version and TYPO3 and Liferay release new updates.
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Cloud service outages are not common, but they undermine trust when they happen. Here’s why it's OK to trust cloud providers.
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Customer data has swiftly become a valuable asset for many brands and AI is swiftly becoming one of the most important ways brands are maximizing the value.
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While many enterprise leaders are looking at remote work and how it will fit into the new workplace, others see the future workplace as a hybrid. Here’s why.
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A new category of digital workplace tool is emerging: the employee app.
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With the acceleration in digital engagement, leading companies have innovated quickly to replace or complement traditional, in-store experiences.
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Catch up on what you may have missed on CMSWire the week of Oct. 11.
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The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
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Getting one’s data house in order is not easy. But the work is valuable for your enterprise and business counterparts.
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Customer experience practitioners can choose from a wide variety of key performance indicators to determine the success (or lack thereof) of their efforts.
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In this week's Newsbytes, SAP released its long-awaited CDP, Google updates its analytics platforms and more news from customer experience and marketing.
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A look at five business situations where poor intranet information architecture has a direct business impact.
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How do companies go about improving customer service, and subsequently customer experience? It begins with understanding the new customer profile.
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New research spotlights digital transformation, Microsoft Teams adds compliance, OpenText and Alfresco are back in the news. More digital workplace news.
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When people think of building a website, many think of using WordPress, but while it's free and the most used CMS, it does come with a price.
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The automated integration of records and preservation requirements into systems provide a bit of protection against selective political institutional memory.
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How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?
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Brands should continuously be evolving how they listen to their customers, instead of using classic, but outdated listening tools.
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