Latest Articles
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Knoetic Gets $18 Million to Give Companies an 'Unfair' People Advantage
The HR tech startup brings together a social network for HR leaders with an analytics engine aimed at helping companies make better workforce decisions.
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What Does the Future Hold for ERP?
ERP has come a long way since the '90s. With the recent introduction of AI to the systems, it's worthwhile to take a step back and review that history.
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Are You Getting the Most Out of Microsoft Teams?
A recent survey found 97% of companies have yet to take full advantage of Microsoft Teams capabilities. Here are four tips to make the most of the platform.
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Are Conversational AI Companions the Next Big Thing?
While social or companion robots may sound like something one would only see in a science-fiction movie, conversational AI bots are becoming the norm.
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The Link Between Digital Transformation and Customer Experience
Even if improving customer experience isn't your primary goal in digital transformation, it is important to understand how CX connects to your initiative.
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What Should Enterprises Do to Offset Future Technology Disruption?
With business disruption now the norm, brands are reconsidering how they respond, particularly in the design and delivery of customer experiences (CX).
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A Guide to Marrying Bots and Humans for Exceptional Customer Service
At this point in time (and for the foreseeable future), a chatbot's success is largely defined by how it facilitates the handoff to the human agent.
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Reinventing Work: How Your Hybrid Workplace Can Deliver on CX and EX
The transition to a hybrid work model is not a tactical, one-and-done exercise. It is a long-term transformational change in the way work is structured.
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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What Does Your Data Do For You?
What do we need our data to do for us?
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Principles for Designing Sustainable, Environmentally Friendly Websites
When it comes to web design, the best thing you can do for the environment is nothing.
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Extensible AI Is Key to Delivering Great Omnichannel Experiences
AI can play a significant role in helping businesses understand customer behaviors and expectations. So why isn't every business using it?
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What Drives Effective Collaboration in the Hybrid Workplace?
The problems most businesses face with collaboration platforms has more to do with the underlying business planning than the technology itself.
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Getting to the Heart of Data-Driven Experience Optimization
How do marketers reconcile the increasing customer demand for CX with decreasing CX expenditure? It starts with how we use data.
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Microsoft, LinkedIn, Teams Pulled Together, Google Offers up Spaces & More News
Microsoft adds muscle to Teams, Google offers everyone some Spaces, Automation Anywhere may be looking at an IPO and more digital workplace news.
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Amazon, Microsoft, Google Are Top Cloud Providers, But That May Not Always Be
While it's clear that AWS, Microsoft and Google are dominating the cloud space, there are no guarantees that this will always be the case. Here's why.
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What Do Customer Experience Teams Actually Look Like?
Most would agree that CX should be a primary focus but what do customer experience teams and leaders that support these initiatives look like?
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What Is a Composable DXP?
The term composable DXP has recently grown in use. We take a look at what it means, and the associated benefits and downsides of such an approach.
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A Strategic Framework for Digital Employee Experience
With the digital employee experience framework, organizations can gain a complete picture of how to shape and sustain great digital employee experiences.
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What Tesla Gets That Apple Understood Before It
Apple branded its products in such a way that ownership of its products would connote desirable character traits. Tesla is taking a page from Apple's book.
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