Latest Articles
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Can You Get a UX Job With Zero Qualifications?
Short answer, no.
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Calculating the Pollution Effect of Data
Every year US citizens’ data production and consumption habits emit about 2.4 billion kg of CO2. You’d need to plant 230M trees to deal with that pollution.
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Before You Deploy AI, Ask These Questions
Just because you decide to use AI doesn’t mean the deployment will be a success. Enterprise leaders need to ask a number of questions first. Here are a few.
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Mailchimp Acquires Courier Media, Deep North Raises $27M, More News
Marketing automation provider Mailchimp buys Courier Media, sales CRM provider Pipedrive acquires Mailigen and more in this week's CX news.
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Want to Differentiate Your Customer Experience? Create Value for All Stakeholders
A look at the most critical method of creating CX results that establish short-term credibility and set the stage for long-term ROI: value creation.
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TikTok Marketing: Are You Ready to Flip the Switch?
TikTok is taking the social media scene by storm. Should your brand be in on the action, or should it steer clear?
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Where Businesses Are Automating Office Processes
A look at how businesses like Mastercard and Kuehne + Nagel are benefitting from the introduction of automation in their office processes.
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What Does it Mean to Be CCPA Compliant?
Although the CCPA went into effect on Jan. 1, businesses are still woefully underprepared to achieve compliance.
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COVID-19 Puts Company Cultures to the Test
The COVID-19 outbreak has tested the ability of organizations to deliver on a lot of the promises of the digital workplace.
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The Secret to a Successful Digital Workplace? Effective Processes
New tools aren’t a cure-all and digital workplaces are only as good as the processes that support them.
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What Brand Marketers Can Learn From Niche Agencies
No matter how big your brand or how sprawling your mission, you can learn a lot by listening to niche agencies’ experiences and lessons.
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Your Old Blog Content Is a Goldmine
If your brand has been publishing a blog for many years, you might be sitting on a goldmine.
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Focus on Customer Experience First and the Metrics Will Follow
Every business wants to keep the cost of acquiring new customers down and the total lifetime value of that customer high. So how can they do it?
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Responsible AI Moves Into Focus at Microsoft's Data Science and Law Forum
Microsoft gathered experts from academia, civil society, policy making and more to discuss one of the most important topics in tech: responsible AI.
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Are You Taking Full Advantage of Microsoft Teams?
It turns out a lot of companies aren't taking full advantage of Microsoft Teams.
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Marketing in a Time of Crisis
None of us knows what lies around the corner, but we can improve our chances of weathering a crisis with a little preparation.
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B2B Influencers vs. Brand Advocates: What’s the Difference?
What's the difference between a B2B influencer and a brand advocate, and how can B2B marketers leverage them both?
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Going Beyond Digital Transformation
Many businesses are updating their technology to the latest and greatest, but some business leaders are finding that it is not a sustainable practice.
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Kristine Dery: 'Invest in Employee Digital Skills' to Prepare for the Future of Work
Kristine Dery, research scientist at MIT’s Center for Information Systems Research, discusses employee experience challenges and best practices.
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Why CIOs Need to Be Data Champions
Are CIOs ready for what two Harvard School Business professors are calling the Age of AI?
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