Latest Articles
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How to Assess the Effectiveness of Risk Management
Few organizations are seen as having effective risk management, so there is no exemplar against which to measure success.
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How the Voice Technology Industry Is Transforming
The next generation of voice technology is right around the corner and it’s got the potential to change everything.
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CI/CD Is DIY So Metrics Can Be OMG
Complex projects need solid metrics to keep on track, but the complexity of CI/CD systems make it hard to get those metrics.
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Culture and Productivity in the Era of Remote Work
In order to break the cycle of unproductive chatter, businesses have to consider both practical and cultural adjustments.
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Chief Data Officer Enters v4.0: What Does That Mean?
The workplace is using increasing amounts of data to run applications and achieve business goals. As a result, the role of chief data officer is evolving.
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Drip Campaigns Are Wearing Me Down
Very few people are anxious to be added to more email mailing lists.
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What's Next for Red Hat Users Following Close of IBM Acquisition?
IBM and Red Hat closed on their $34B acquisition. How will it affect users?
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11 Customer Experience Conferences to Put on Your Radar for Q3/Q4 2019
A selection of customer experience conferences coming up in the latter half of 2019 give you an opportunity to sharpen your skills and network with peers.
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The Role of Influencers in Change Management
Applying influencer marketing techniques can help your change management initiatives.
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How to Grow Organically on LinkedIn
LinkedIn is a gold mine for B2B leads, but far too many brands and personalities struggle to amass a following or meaningful network.
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Fallible Data
“Data is an imperfect approximation of some aspect of the world at a certain time and place,” wrote Andrea Jones-Rooy.
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ICYMI: Picking a Web CMS in a Data Privacy World, DAM Truths and More
Top articles from the week of July 29, 2019.
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TYPO3 10 Released, XML Sitemaps to Become Part of WordPress Core, More News
The latest news from the open source CMS world is in. Here's what TYPO3, Magnolia CMS, WordPress, Drupal and Joomla are up to.
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Gartner Names WCM Leaders, Adobe Updates Experience Platform, More News
Gartner names web CMS leaders in its latest MQ, Facebook open sources photo IDing tech, Adobe updates its experience platform and more DX news.
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There’s No Business Without Customer Success Business
Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense.
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How Digital OOH Ads Take Your Message to the Streets
The rise of digital billboards as part of digital out of home advertising provides an opportunity to tailor messages to customers.
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Why Cloud Containers Are Vulnerable
Recent research suggests that the number of vulnerabilities in cloud containers is increasing, creating security headaches for enterprises.
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Gartner Describes CDO v4.0, Microsoft Axes Skype for Business Online and Other News
Gartner says CDO role is evolving, Microsoft shutting down Skype for Business, Apple joins the data transfer project and other news.
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Automation Is Key to Delivering Consistent Customer Experiences
The ability to deliver a consistent and outstanding customer experience is key to effective customer acquisition and retention.
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Who Certified Your Business Certification?
Outside of accredited colleges and universities, certifications for training are pretty much the wild west.
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