Latest Articles
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CMSWire's Top 10 Digital Transformation Articles of 2019
This year's Top 10 digital transformation articles reflect the problems many organizations are having developing strategies and implementing them.
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2019 Contributors of the Year: Melissa Henley
Melissa Henley, a CMSWire contributor of the year, discusses tech's potential to build a better future for all, the joys of long-distance running and more.
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CMSWire's Top 10 AI and Machine Learning Articles of 2019
What changed in the realms of AI and ML in 2019, you ask? A lot. Here are the articles that caught your eye on the topic over the last year.
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CMSWire's Top 10 Digital Customer Experience Articles of 2019
What did CX practitioners want in 2019? Better tools and customer insights and more investment from leadership, according to the most popular articles of 2020.
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2019 Contributors of the Year: Inge De Bleecker
Inge De Bleecker, a CMSWire contributors of the year, discusses the growing importance of inclusive design, the endless opportunities to learn and more.
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2019 Contributors of the Year: Jed Cawthorne
Jed Cawthorne, a CMSWire contributor of the year, discusses what inspires him, what stories he'll be watching in the year ahead and more in this profile.
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CMSWire Reader Advisors Share CX Challenges, Success Stories
With 2020 is right at the doorstep, we asked our Reader Advisory Board to look back at 2019 and share their biggest challenges and successes.
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Where Agile Fits Into DX Technology Selection
Agile methodologies have become a part of enterprise business, and at the recent DX Summit there was much talk around agile and how it is being used with DX.
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The Do or Die of Customer Experience ROI
ROI is a fundamental part of CX. It’s where we show what we contribute to the business, answering the question of how CX impacts the bottom line.
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Preparing for New Data Privacy Regulations? Learn from GDPR
With the CCPA only days away, many organizations are struggling to stay compliant, but the recent rules around GDPR are an indicator how to navigate. Here's why.
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The Future of Work: Sea Change Ahead in Productivity, Collaboration and More
Teams are the new superstars, AI shakes up professional services and other trends that will foster change across companies.
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Navigating Privacy Laws in 2020: Invest in Quality Content
With CCPA fast approaching, consumers are in a better position to withhold personal data than ever before. To mitigate data loss, invest in quality content.
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3 Reasons Why Digital Employee Experience Should Lead Your Recruiting Sales Pitch
It’s a tight talent market, so it’s critical your company puts its best foot forward to attract top talent. Your digital employee experience plays a key part.
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LogMeIn Acquired for $4.3B, Terminus Acquires Sigstr and More CX News
LogMeIn acquired for $4.3B, Terminus acquires Sigstr, HubSpot hires first CCO, Smartly.io acquired by private equity and more CX news.
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My Prediction for Technology in 2020? Predictions Will Fail
Humans have never been good at predictions. Unforeseen events always throw a monkey wrench into the pathways of progress.
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What You Can Do to Build an Innovative Ecosystem
Innovation equals growth. Here are five steps your organization can take to create a culture of independent thinking and innovation.
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Rise to the Challenge of Holiday Travel – Deliver Stellar Customer Experience
Three things businesses need to do to deliver outstanding customer care over the holidays that drive sales and loyalty in the future.
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Will Blockchain Bloom Into a Full Stack Technology?
Blockchain growth has been rapid and widespread. With more vendors looking at the market, building a single stack blockchain appears to be the way forward.
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Top 5 Benefits of Using AR for Your Business
AR is being used right now in many companies to make work safer, more efficient and cost-effective. Can your organization benefit?
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Extended Reality: The Next Wave in Workplace Transformation
Extended reality — which includes virtual reality, augmented reality and mixed reality — will inspire the next wave of innovation in workplace technology.
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