Latest Articles
The internet is an integral part of the everyday personal and business life for most people in the US, yet accessibility remains an issue for many.
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Social contracts are beginning to fray in ways that not only challenge traditional stalwarts in the market but also emerging upstarts.
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Voice of the Customer (VoC) programs can make or break your customer experience programs. Can you gain actionable insights from your VoC?
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It's worth asking why Microsoft wants a new umbrella term of Viva, rather than relying on the familiarity of the Microsoft 365 brand?
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When it comes to the staying power of the customer experience, brand loyalty can no longer be taken for granted.
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Google threatens to pull search out of Australia over a legality that would disrupt its business model, providing Microsoft with an unexpected opportunity.
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CIOs — and the IT organization as a whole — play an instrumental role in creating a culture of innovation. CIOs weigh in on what this looks like in practice.
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Coveo's Juanita Olguin discusses communications in the 2021 workplace, taking a holistic view of employee experience and more in this DWX leaders profile.
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It all starts with understanding why someone would follow your LinkedIn company page.
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Google's Federated Learning of Cohorts is a radically different take on browser identification compared to the evolution of cookie usage.
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We must design things on the basis that we want them to last, rather than we expect them to change. Because when you expect nothing to last, nothing does.
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Organizations are taking stock of the many process changes rapidly set in place over the last year with an eye towards how they must evolve.
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Learn what sets successful customer service organizations apart in this DX Leaders profile of Mukesh Mirchandani.
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This week's CX Newsbyte includes HubSpot's acquisition of The Hustle, the debut of ON24's IPO, Tealium Gets 96M in funding and more.
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Picking team Kanban or team Scrum for life glosses over the nuances and complexities within marketing workflows. I propose an alternative.
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More than ever, consumers are seeking out and staying loyal to businesses that display understanding and empathy in every interaction.
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In this week's Newsbyte, both Zoom & Microsoft are eyeing the emerging hybrid workplace, Box invests in e-signatures, Skype for Business counting down and more.
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Zoom is a go-to tool for many but there's a lot more users can do with it than they may know. Here are executives' favorite Zoom productivity hacks.
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Microsoft's new Viva platform aims to address the total employee experience. We take a closer look at its potential for collaboration.
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When did it cease to be a goal to deliver usable intranets?
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