Latest Articles
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Creating Seamless, Personalized Self-Service Experiences With AI
Making it as quick and easy as possible for customers to find answers and resolve issues should be top of mind for today's support leaders.
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Are US Companies Ready for California’s New IoT Security Law?
While many organizations have spent time preparing for CCPA, they appear to be less aware of the IoT regulations. Here is what to expect, come January 1st.
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What’s the Glue That Holds Your Tech Stack Together?
With companies continuing to incorporate more apps into their tech stacks, interoperability has become a critical success factor.
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Running a Content Migration Project? Don't Forget Your Business Leads
Business leads know their data better than anyone else in the organization, which is why they need to join IT in any content management projects.
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How to Take Your Chatbots to the Next Level
For brands to offer the kind of on-demand, self-service experience customers expect, AI-powered chatbots will be an important part of the CX mix.
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UX Pros Design for all Possible Outcomes — Including Bad Actors
Great CX and UX professionals should have the ability to imagine more than the “happy path,” where everything goes right for the customer and the system.
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An Interview With Kiwi's Director of Customer Experience
Eliska Dockalova discussed with CMSWire what's top of mind in her role as director of customer experience at Kiwi.com
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Why Single Page Apps Are the Hottest Trend of 2020
Why are single page applications such a hot trend in the world of web development and digital experience? CMSWire asks those in the know.
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The Great Personalization Con
Personalization is really, really hard work, fraught with privacy concerns, and an unparalleled ability to annoy the hell out of customers.
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Xerox Is Hungry for HP, Google Assistant Interacts With G Suite, More News
In this week's digital workplace news roundup, Xerox and HP get close, Slack outlines its position against Microsoft and Google brings its Assistant to G Suite.
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Digital Transformation: So Many Buzzwords, So Little Time
A lot of buzzwords come up when considering technology for a digital transformation. Asking these questions will help uncover if they'll really deliver for you.
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What DTC Companies Know About Delivering Great Customer Experiences
Digitally native and DTC companies know better than most that delivering consistency and engagement is critical to converting customers.
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Don't Let Your CX Efforts Go Bust Over the Holidays
Even the strongest customer experience program is put to the test during the holiday season. Here are some tips to prepare.
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Blade Runner's 2019 vs. Today: Which Is the Dystopia?
When you compare the "Blade Runner" version of 2019 Los Angeles with today's, it can be hard to pick out which is the dystopia.
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How US Organizations Are Responding to GDPR and the Need for Data Privacy
While many U.S. organizations are still struggling with GDPR, most agree on it's importance and that data privacy is becoming a competitive differentiator.
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Sprinklr Acquires Nanigans' Social Tech, Episerver, Terminus Name CEOs, More News
Sprinklr acquires Nanigans' social business, Episerver, Terminus each name CEOs, Amperity CDP releases 'Parallel Environment' and other CX News.
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OK Boomer: IT Culture Undergoes Big Changes
“OK Boomer” in this context is a rejection of the way the IT industry operates, especially the VC-fueled, growth-at-all-cost revenue model.
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Low-Code Platforms Bring Diversity to Applications
When organizations rely too heavily on their coding teams to plan and develop applications, this can limit the points of view represented in the final product.
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How Augmented Reality Will Enhance Workplace Collaboration
It’s not too early to think about augmented collaboration strategies — where could augmented reality improve your day-to-day operations?
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Want to Excel at Personalization? Be Like Seth
Just because we know a lot about customers doesn’t mean we have to show that we do, or use every data point in every exchange.
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