Latest Articles
Microsoft 365 has a ton of great applications, all with their own security implications.
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Blockchain is building in the digital workplace and is close to becoming a standard element. Here's why.
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Customer experience is paramount today. In fact, according to one study, companies that invest in CX can expect to see a ~70% increase in revenue over 3 years.
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How AI can help you better understand the customer and drive better ad engagement.
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Data is essential for the design and delivery of CX programs, but the value of the data depends on its accuracy, completeness and timeliness.
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Now's the time for many CEOs and business owners to focus on how to restart, or jumpstart, their revenue and growth engines. Here's how CMOs can help.
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We need far more circular economy thinkers, who think of end of life as much as the launch of the shiny, new thing.
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Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it.
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With the extension of remote working to all corners of the enterprise, open source is gaining enterprise traction that it never had before. Here's why.
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An increasing number of companies are choosing to buy an independent intranet even though they already have SharePoint. Why is that?
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Sitecore got a major private investment to the tune of $1.2 billion, leading our customer experience and digital marketing news this week.
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MACH is a set of modern technology principles that incorporates a best-of-breed approach to constructing enterprise software stacks with modularity in mind.
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As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
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Next to the actual goods or services your company produces, knowledge within your organization is your most important asset.
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When people speak about confronting new challenges, advice often comes in the form of diving in. But before we do that, we need to take care of ourselves.
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The past year impacted customer experience across the board — leaving us looking at a shifted landscape.
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Blockchain was supposed to revolutionize the internet. So where are we at with that?
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Despite fears about the impact of automation, many workers feel that automating at least some processes will make them more productive. Here's why.
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In our first DWX profile of 2021, SocialChorus's Nicole Alvino shares lessons learned from 2020 and what it takes to help employees thrive.
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Third-party demand gen is an important pipeline for B2B leads. Knowing these common issues and how to fix them will keep this revenue source flowing.
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