Latest Articles
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Why You Need a Plan for Content Security in Microsoft 365
Microsoft 365 has a ton of great applications, all with their own security implications.
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How Blockchain Is Progressing in the Workplace
Blockchain is building in the digital workplace and is close to becoming a standard element. Here's why.
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Rethinking Your Content Strategy for Optimum Results
Customer experience is paramount today. In fact, according to one study, companies that invest in CX can expect to see a ~70% increase in revenue over 3 years.
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Evolving Advertising with Contextual Personalization
How AI can help you better understand the customer and drive better ad engagement.
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Is Your Customer Experience Data-Driven? Great. Now How Good Is Your Data?
Data is essential for the design and delivery of CX programs, but the value of the data depends on its accuracy, completeness and timeliness.
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What CEOs Will Expect From Their CMOs in 2021
Now's the time for many CEOs and business owners to focus on how to restart, or jumpstart, their revenue and growth engines. Here's how CMOs can help.
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Embracing Sustainable Digital Design, Part 3
We need far more circular economy thinkers, who think of end of life as much as the launch of the shiny, new thing.
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Moving From Customer Engagement to Customer Participation
Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it.
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How Microsoft & Remote Working Are Elevating Open Source in the Enterprise
With the extension of remote working to all corners of the enterprise, open source is gaining enterprise traction that it never had before. Here's why.
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Intranet Alternatives to SharePoint
An increasing number of companies are choosing to buy an independent intranet even though they already have SharePoint. Why is that?
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Sitecore Nets $1.2B Investment, Acquia Debuts Digital Commerce, More News
Sitecore got a major private investment to the tune of $1.2 billion, leading our customer experience and digital marketing news this week.
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MACH Architecture: What It Is, Why You Should Know It
MACH is a set of modern technology principles that incorporates a best-of-breed approach to constructing enterprise software stacks with modularity in mind.
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CIOs Share Action Steps to Build Experience-Based IT
As companies consider returning to the office, the need to prioritize employee experience has never been more clear. How do CIOs build it into their plans?
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Democratizing Knowledge
Next to the actual goods or services your company produces, knowledge within your organization is your most important asset.
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Redefining Marketing Success in 2021
When people speak about confronting new challenges, advice often comes in the form of diving in. But before we do that, we need to take care of ourselves.
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What’s Ahead for Customer Experience in 2021?
The past year impacted customer experience across the board — leaving us looking at a shifted landscape.
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A Look at the Current State of Blockchain
Blockchain was supposed to revolutionize the internet. So where are we at with that?
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Automation Is Still Growing in the Workplace Despite Concerns
Despite fears about the impact of automation, many workers feel that automating at least some processes will make them more productive. Here's why.
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Nicole Alvino: Give Workers What They Need, Then Give Them a Voice
In our first DWX profile of 2021, SocialChorus's Nicole Alvino shares lessons learned from 2020 and what it takes to help employees thrive.
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How to Troubleshoot Your Third-Party Demand Gen Program
Third-party demand gen is an important pipeline for B2B leads. Knowing these common issues and how to fix them will keep this revenue source flowing.
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