https://www.cmswire.com/the-wire/klaviyo-expands-integration-with-anthropic-to-bring-agentic-marketing-workflows-to-claude-01-01/ 2026-05-07T15:00:00-05:00 cmswire en 2026-05-07T15:00:00-05:00 agentic marketing, klaviyo, claude, dxm, agentic ai https://www.cmswire.com/contact-center/what-nices-q1-2026-results-reveal-about-agentic-ai-in-the-cx-enterprise/ 2026-05-07T12:32:47-05:00 cmswire en 2026-05-07T12:32:47-05:00 nice, agentic cx, contact centers, cognigy, ai in customer experience, agentic ai, nice world, agentic customer experience, news, call centers https://www.cmswire.com/-/media/c6a9a6df1b5c4d13a2888765d8c08489.ashx https://www.cmswire.com/the-wire/cresta-and-atento-sign-strategic-partnership/ 2026-05-07T11:00:00-05:00 cmswire en 2026-05-07T11:00:00-05:00 cresta, customer experience, human ai relationship, ai customer experience, atento, customer experience ai platform, ai agents https://www.cmswire.com/the-wire/sendbird-launches-agent-steward-to-bring-full-autonomy-and-ownership-to-ai-customer-experiences/ 2026-05-07T09:30:00-05:00 cmswire en 2026-05-07T09:30:00-05:00 ai customer experience, sendbird, customer experience, ai agents, delight ai, ai https://www.cmswire.com/the-wire/lucidworks-unveils-ai-agent-purpose-built-for-delivering-grounded-answers/ 2026-05-06T17:00:00-05:00 cmswire en 2026-05-06T17:00:00-05:00 customer experience, lucidworks, digital experience, ai agents, conversational ai https://www.cmswire.com/customer-experience/surveymonkey-embeds-survey-creation-and-analysis-inside-claude/ 2026-05-06T15:38:45-05:00 cmswire en 2026-05-06T15:38:45-05:00 model context protocol, mcp, ngrv, customer surveys, claude, surveymonkey, customer experience, surveys, ai, news https://www.cmswire.com/-/media/0aff20afe7f04990ae9a09c490820120.ashx https://www.cmswire.com/customer-experience/alchemer-digital-adds-recurring-prompts-multi-target-interactions-to-own-mobile-voc/ 2026-05-06T14:54:43-05:00 cmswire en 2026-05-06T14:54:43-05:00 alchemer, ngrv, customer experience, digital experience, news, voice of the customer, voc, customer feedback https://www.cmswire.com/-/media/798a97ed380f423ea30f3f426df22e32.ashx https://www.cmswire.com/customer-experience/twilio-bets-its-infrastructure-layer-can-own-the-agentic-customer-conversation/ 2026-05-06T14:05:27-05:00 cmswire en 2026-05-06T14:05:27-05:00 twilio, customer experience, customer experience orchestration, cx orchestration, agentic cx, agentic ai, customer data platforms, ccaas, conversational ai https://www.cmswire.com/-/media/43e024560a3f42968cb48aad4343322b.ashx https://www.cmswire.com/the-wire/glean-and-gainsight-partner-to-put-customer-context-to-work-for-revenue-teams/ 2026-05-05T18:00:00-05:00 cmswire en 2026-05-05T18:00:00-05:00 gainsight, customer experience, glean https://www.cmswire.com/contact-center/8x8-expands-cx-platform-with-ai/ 2026-05-05T17:15:54-05:00 cmswire en 2026-05-05T17:15:54-05:00 ngrv, 8x8, customer experience, contact centers, ai in customer experience, news https://www.cmswire.com/-/media/e80557ce7242462898f39fef91143f01.ashx https://www.cmswire.com/customer-experience/omnichat-unveils-omni-ai-agentic-cx-platform/ 2026-05-05T16:17:55-05:00 cmswire en 2026-05-05T16:17:55-05:00 agentic cx, ngrv, agentic ai, ai agents, agentic customer experience, omnichat, news https://www.cmswire.com/-/media/4af257c3a4cd47b581b9f39d805530ab.ashx https://www.cmswire.com/customer-experience/sierra-raises-950m-at-15b-valuation-eyes-transformation-beyond-customer-support/ 2026-05-05T15:58:51-05:00 cmswire en 2026-05-05T15:58:51-05:00 ngrv, customer experience, conversational ai, sierra ai, sierra, news, customer support, customer service, customer loyalty https://www.cmswire.com/-/media/d53dca6361f9465498755ac2a689fbb0.ashx https://www.cmswire.com/customer-experience/servicenow-launches-autonomous-crm-to-execute-work/ 2026-05-05T13:01:12-05:00 cmswire en 2026-05-05T13:01:12-05:00 ngrv, servicenow, customer experience, customer relationship management, ai, news, crm https://www.cmswire.com/-/media/0f7fbf8d197a480f833161bfd3763330.ashx https://www.cmswire.com/digital-marketing/the-martech-landscape-has-plateaued-the-real-crisis-is-what-ai-is-exposing-underneath-it/ 2026-05-05T12:17:44-05:00 cmswire en 2026-05-05T12:17:44-05:00 agentic marketing, martech supergraphic, content management, scott brinker, ai in marketing, #martech, marketing technology, brinker, agentic orchestration, ai https://www.cmswire.com/-/media/b1580d87720640c5a0584cc2abb56597.ashx https://www.cmswire.com/customer-experience/is-medallias-debt-tale-a-stress-test-for-voice-of-the-customer-market/ 2026-05-04T13:57:28-05:00 cmswire en 2026-05-04T13:57:28-05:00 private equity, thoma bravo, customer experience, medallia, enterprise software, voice of the customer, voc, customer feedback https://www.cmswire.com/-/media/b74f3903b4a64cfc9dd74c94c41e826b.ashx https://www.cmswire.com/customer-experience/twilios-q1-2026-voice-ai-hits-a-five-year-high-as-cx-orchestration-race-intensifies/ 2026-05-01T10:46:23-05:00 cmswire en 2026-05-01T10:46:23-05:00 voice ai, customer data platforms, cdps, twilio, customer experience, conversational ai, customer engagement, artificial intelligence, news https://www.cmswire.com/-/media/f62b1521016646bca457d2251020ca4e.ashx https://www.cmswire.com/the-wire/cresta-names-sequoias-doug-leone-as-board-chai-carl-eschenbach-rejoins-board-as-growth-accelerates/ 2026-04-30T13:00:00-05:00 cmswire en 2026-04-30T13:00:00-05:00 cresta, customer experience, customer experience platform, ai https://www.cmswire.com/the-wire/firstsource-partners-with-typeface-to-launch-agentic-marketing-services/ 2026-04-30T10:30:00-05:00 cmswire en 2026-04-30T10:30:00-05:00 agentic marketing, firstsource, agentic ai, typeface, marketing https://www.cmswire.com/the-wire/introducing-the-typeface-aeo-analyzer-improve-how-your-content-performs-in-ai-search/ 2026-04-30T10:30:00-05:00 cmswire en 2026-04-30T10:30:00-05:00 ai answer engine, aeo, ai search, typeface, marketing https://www.cmswire.com/the-wire/continuumglobal-launches-campaign-optimizer-to-improve-messaging-performance/ 2026-04-30T10:00:00-05:00 cmswire en 2026-04-30T10:00:00-05:00 ai in marketing, continuumglobal, ai, marketing