https://www.cmswire.com/digital-experience/salesforce-acquires-contentful-to-power-agentforce-content/ 2026-06-01T17:00:00-05:00 cmswire en 2026-06-01T17:00:00-05:00 ngrv, acquisitions, salesforce, web cms, digital experience, agentic ai, headless cms, artificial intelligence https://www.cmswire.com/-/media/f77414e777584027816a2f94dc409ea0.ashx https://www.cmswire.com/the-wire/optimove-launches-optimove-ai-the-only-marketing-ai-suite/ 2026-06-01T12:00:00-05:00 cmswire en 2026-06-01T12:00:00-05:00 marketing, ai, ai in marketing, optimove https://www.cmswire.com/the-wire/flair-appoints-martin-milburn-as-vice-president-customer-experience-and-call-centres/ 2026-06-01T11:30:00-05:00 cmswire en 2026-06-01T11:30:00-05:00 customer experience, martin milburn, flair, contact center, flair airlines https://www.cmswire.com/customer-experience/a-look-at-customer-effort-score-and-how-it-can-help-build-better-cx/ 2026-06-01T09:26:00-05:00 cmswire en 2026-06-01T09:26:00-05:00 csat, customer experience metrics, customer effort score, cxm, customer experience, ces, customer service metrics, customer churn, nps, net promoter score, customer journey mapping, customer loyalty https://www.cmswire.com/-/media/2c816df3699c459db296305406925418.ashx https://www.cmswire.com/the-wire/intuit-mailchimp-launches-analytics-ai-and-expanded-data-integrations/ 2026-05-28T18:00:00-05:00 cmswire en 2026-05-28T18:00:00-05:00 mailchimp, customer experience, analytics, intuit, ai https://www.cmswire.com/the-wire/writer-solves-ais-brand-governance-crisis-with-new-infrastructure-for-enterprise-marketing-at-scale/ 2026-05-28T12:30:00-05:00 cmswire en 2026-05-28T12:30:00-05:00 marketing, ai in marketing, ai governance, writer, ai agent, agentic ai https://www.cmswire.com/customer-experience/sprinklr-acquires-viralmoment-to-close-the-video-listening-gap/ 2026-05-28T11:24:27-05:00 cmswire en 2026-05-28T11:24:27-05:00 mergers and acquisitions, ngrv, video, sprinklr, viralmoment, ai, news, voice of the customer, voc https://www.cmswire.com/-/media/dd2c156a3cb6424bb98ff98ed82f25f4.ashx https://www.cmswire.com/customer-experience/why-spirit-airlines-lost-customer-trust-long-before-it-collapsed/ 2026-05-28T10:36:12-05:00 cmswire en 2026-05-28T10:36:12-05:00 customer trust, customer satisfaction, customer experience, spirit airlines, customer loyalty https://www.cmswire.com/-/media/838cc1c26d934870b67e9a4a9102b38f.ashx https://www.cmswire.com/the-wire/afiniti-delivers-first-unified-ai-decisioning-platform-for-enterprise-contact-centers/ 2026-05-28T10:00:00-05:00 cmswire en 2026-05-28T10:00:00-05:00 contact center, customer experience, ai, afiniti, clv, customer lifetime value, ai in contact centers https://www.cmswire.com/customer-experience/capacity-adds-natural-language-analytics-to-cx-platform/ 2026-05-27T12:26:07-05:00 cmswire en 2026-05-27T12:26:07-05:00 capacity, ngrv, customer experience, news, agentic cx, cx analytics, ai pilots, ai assistants https://www.cmswire.com/-/media/02290e90a9e240edb68f2e9c35377fe0.ashx https://www.cmswire.com/the-wire/attentive-unveils-next-generation-of-agentic-ai-marketing-innovation-at-thread-2026/ 2026-05-26T13:00:00-05:00 cmswire en 2026-05-26T13:00:00-05:00 marketing, agentic ai, attentive, agentic ai marketing https://www.cmswire.com/digital-experience/what-it-actually-takes-to-build-gen-ai-into-your-enterprise-marketing-stack/ 2026-05-26T12:46:31-05:00 cmswire en 2026-05-26T12:46:31-05:00 generative ai, digital experience, enterprise technology, #martech, marketing technology, martech stacks, artificial intelligence https://www.cmswire.com/-/media/1686b493e20847e98112ed88e31317f1.ashx https://www.cmswire.com/digital-marketing/before-you-generate-demand-engineer-your-market/ 2026-05-22T16:23:49-05:00 cmswire en 2026-05-22T16:23:49-05:00 marketing leadership, cmos, agentic ai, ai in marketing, ai, marketing https://www.cmswire.com/-/media/0dc0b02e6ade47fa8abf4c29f946a170.ashx https://www.cmswire.com/digital-experience/what-are-1-billion-google-ai-mode-users-searching-for/ 2026-05-22T11:25:57-05:00 cmswire en 2026-05-22T11:25:57-05:00 answer engine optimization, aeo, ai mode, google search, google, search, ai search, ai overviews https://www.cmswire.com/-/media/4115ced4d9f9427ebb20ce0c1640f6e2.ashx https://www.cmswire.com/digital-marketing/google-marketing-live-how-google-is-building-an-ai-native-marketing-ecosystem/ 2026-05-21T17:22:38-05:00 cmswire en 2026-05-21T17:22:38-05:00 gemini, google, search, youtube, ai in marketing, google marketing, marketing, digital marketing https://www.cmswire.com/-/media/ec54cfc43f314fdab95a83997a490cf0.ashx https://www.cmswire.com/digital-experience/webflow-launches-aeo-for-enterprise/ 2026-05-21T17:04:00-05:00 cmswire en 2026-05-21T17:04:00-05:00 answer engine optimization, aeo, ngrv, seo, digital experience platforms, webflow, agentic dxp https://www.cmswire.com/-/media/92488e35199a44e3a57e6b00b9588fcd.ashx https://www.cmswire.com/customer-experience/is-cx-really-the-revenue-driver-weve-been-touting-for-a-decade/ 2026-05-21T10:04:37-05:00 cmswire en 2026-05-21T10:04:37-05:00 kustomer, customer experience, ai in cx, ai in customer experience, agentic ai, customer service and support, customer support https://www.cmswire.com/-/media/c636faa84b804bf1afcfabe94214d2aa.ashx https://www.cmswire.com/customer-experience/kustomer-architect-aims-to-replace-cx-deflection-metrics-with-business-outcomes/ 2026-05-21T08:02:06-05:00 cmswire en 2026-05-21T08:02:06-05:00 agentic cx, ngrv, csat, kustomer, customer experience, ai in customer experience, ai agents, news, customer service, customer retention https://www.cmswire.com/-/media/229cea95e7c94a5386cf964f646740b1.ashx https://www.cmswire.com/customer-experience/forget-handle-time-customer-satisfaction-is-now-the-top-ai-agent-kpi/ 2026-05-20T12:25:52-05:00 cmswire en 2026-05-20T12:25:52-05:00 agentic cx, csat, customer satisfaction, customer experience, salesforce, ai agents, agentic customer experience, customer support, customer service https://www.cmswire.com/-/media/40e674e621d94c458402c83ef112eb13.ashx https://www.cmswire.com/digital-experience/googles-ai-search-playbook-is-here-spoiler-seo-still-matters/ 2026-05-19T14:04:45-05:00 cmswire en 2026-05-19T14:04:45-05:00 aeo, google, seo, search engine optimization, digital experience, geo, digital marketing https://www.cmswire.com/-/media/40ce2ff91f3043eda67950f9e9f04f7b.ashx