The Digital Revolution and the Future of Work

4 minute read
Lane Severson avatar

Vice President Joe Biden wrote an article for the Boston Globe on Wednesday highlighting his statements at the World Economic Forum in Davos. He emphasized five guideposts for protecting the middle class during the digital revolution:

1. Education

2. Protecting worker’s rights

3. Modernizing Infrastructure

4. Supporting progressive tax code

5. Expanding access to capital.

Redundant Work or Redundant People?

Technologists, like myself, often find ourselves in the uncomfortable position of needing to justify the progress of the digital revolution with hard costs, a.k.a. head count, a.k.a. human beings, a.k.a. “who can we fire?” 

Not every technology decision is made based on eliminating jobs. And anyone who has been in this industry very long knows that the big systems that were supposed to save the company millions of dollars by replacing lots of expensive human beings often need even more expensive human beings to babysit them. Expensive systems, like highly paid employees, can tend to be divas. Even so, the value of automation technology is that it can replace manual processes. Often those manual processes were done by real people.

A study on The Future of Work by PWC found that across an international group of 10,000 respondents, 66 percent believed technology would improve their chances of getting and accomplishing their job. Andrew McAfee, principal research scientist at MIT, is less optimistic

McAfee believes that we are entering a point of acceleration where automation and digitization will begin to displace human labor at an exponentially increasing rate. And, “In 2013, Oxford University researchers forecast that machines might be able to perform half of all US jobs in the next two decades.” The same article that sited that research also showed that in areas where technology had massively disrupted jobs, the displaced workers remain chronically underemployed.

Many of the benefits of the digital revolution come from removing the most redundant, wasteful and just plain annoying elements of work and commerce. Most adults in America spend most of their time working. If technologists can remove the idiotic elements of work, that will go a long way for improving the quality of life of a large part of the employed population.

A Different Approach to Work

Learning Opportunities

The big concern is that automation often replaces some of the most vulnerable members of the population: the undereducated, low income, or those reaching the end of their working prime but haven't yet reached retirement age. And if machines doing more and more of the work is the long-term trend, then the low water line will continue to rise and less of us will be needed to get the job done. 

We have no examples in the current American landscape for what an alternative to work would look like. How can we provide meaningful work that meets the needs of human dignity and supports the structures of community and family upon which we depend?

In a new economy new needs will arise. While this is almost certainly the case, we will need to exercise more than the virtues of innovation and optimization. We will need to develop compassion and empathy. Compassion directs our efforts towards the broader needs of the world. Empathy forces us to see the value and worth in people who appear to be simply needy.

Work can and should be about more than profit. We all need to make money. But we cannot and should not squeeze all of the potential profit out of a company at the expense of the human beings for whom that company exists. 

As technologist we should remember this and model it in our companies. Make good products that serve our clients and give our shareholders value. 

And remember why we were attracted to technology in the first place. It was invigorating. It gave us life and turned on our critical thinking and analytical capabilities. We were attracted to the difficulty of the problems, but we stayed because we loved what we could contribute. 

One of the great opportunities presented by the digital revolution is that in the transforming of the economy we can imagine how to invite more people into work to which they can find joy and opportunities to contribute.

Title image by Yolanda Sun

About the author

Lane Severson

Lane Severson is a Managing Director at Doculabs focused on Digital Transformation and Content Management. His work focuses on aligning the goals of technology and business leaders to drive value for the Enterprise.

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