Articles
Tag: .net
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Companies Are Misusing Net Promoter Scores: Here’s How to Fix That
Despite how revolutionary NPS was when it was introduced, it has some serious limitations when it comes to driving profitable growth.
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It’s Time to Set Your 2022 CX Goals
It doesn’t matter if your organization uses SMART goals or OKRs — you must be clear about what you’re trying to accomplish with your customer experience.
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Why Marketers Need to Obsess Over Net Revenue Retention
Net revenue retention (NRR) is a key indicator of a company’s health and future potential, and investors (and the markets) obsess over it.
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What Is the Net Promoter Score?
Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.
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Net Promoter Score Metrics Are Not Enough
It’s not about replacing the NPS, but rather about complimenting it with task completion and task time metrics
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Is the Employee Net Promoter Score the Best Engagement Metric?
Is the Employee Net Promoter Score (eNPS) a worthy investment for your organization?
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JAMstack vs. LAMP Stack vs. MEAN vs .NET: Tech Stacks Compared
Are you comparing these popular technology stacks? Well, we've asked the experts to explain the differences between JAMstack, LAMP Stack, MEAN and .NET.
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Are Your Customer Experience Metrics Setting You Up For Success?
Combining multiple customer experience metrics will provide the deepest insights — but first you must define what success means for your company.
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What is a Net Promoter Score? And Why You Should Know
Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question.
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How to Measure Customer Experience Beyond Net Promoter Score
Satisfied customers will drive your business. Your task is to improve your customers’ experience. Here's a look at how to measure it.
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Measure Customer Use of Things, Not Customer Satisfaction With Things
Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention.
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Transforming Listening Into Action: Fortifying Voice of Customer Programs
To improve the customer experience at a time of tight marketing budgets, companies must take action on insights gleaned from voice-of-the-customer initiatives.
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Think Net Neutrality Doesn't Apply to Your Business? Think Again
Yesterday we saw the day of action on net neutrality. Companies, activists and citizens weighed in on why net neutrality is a good thing — including here on CMSWire. Everything that collection of very smart people said is correct and worth reading. But they didn't touch on one thing:
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What's at Stake With Net Neutrality?
When Ajit Pai assumed the role of Chairman of the Federal Communications Commission in January, he made one of his goals clear: dismantling the net neutrality rules put in place in 2015. This surprised no one. As a member of the FCC, Pai voted against the Open Internet Order (pdf),
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