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Tag: [24]7

  • News Bites from [24]7, Onapsis, TeleTech, Vanilla Forums, More

    News Bites from [24]7, Onapsis, TeleTech, Vanilla Forums, More

    The latest in strategy, appointing, redefining, growing, joining and integrating from The Orchard City, Hollywood North, Trimountaine, Broncoville, Near the Great Hill, the City of Saints and the Capital of the Palatinate, and Hindustan [24]/7 Catches, Scores In a move that could “take them to the next level,” [24]7 announced

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  • Smartphone Users Frustrated with Customer Service, Report Claims

    Consumers talk to companies through many channels — and they expect the company to know the details of their experiences with customer service, regardless of the channels involved. This expectation of “contextual customer service” is one of the findings in a new survey on customer service expectations for smartphone owners.

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  • [24/7] Brings Predictive Analytics to Live Chat Support

    Live chat is becoming an increasingly important part of the customer support experience. But in many cases, the service customers receive via live chat is siloed from service they get via other channels and not targeted to their specific needs. Customer experience technology provider [24]7 aims to make live chat

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