Articles
Tag: ai (page 10)
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Striking the AI and Human Balance in Customer Experience
Excellent customer experience requires striking the proper balance between AI and humans.
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Statistical Modeling and Machine Learning Coexist, Not Compete
Statistical modeling continues to deliver distinct value to businesses both independent of, and in concert with, machine learning.
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How to Make Conversational AI Smarter
Using conversational AI is a smart way to reduce operational costs while having the ability to scale quickly during peak periods.
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How Will Automation Affect the Future Workplace?
It is still far from clear what impact artificial intelligence and machine learning will have on the future workplace.
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Why AI Is the Ally You Need for Engaging Customer Experiences
Digital experience platforms can optimize a customer’s entire onsite journey, ensuring that each customer interaction is relevant and personalized.
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Enterprise Search Buzzword Bingo
Certain words that come up within the enterprise search context are used interchangeably — here they are and how they differ.
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What’s Next for Bot Intelligence?
The bot world is slowly growing up and the next-gen bots will be able to do pretty impressive things, like develop relationships with customers.
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How Bots Can Tell When the C-Suite Is Lying
Bots, coupled with sentiment analysis and artificial intelligence, can deduce when a corporate executive may be lying to investors.
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Beyond the Campaign: Times They Are A-Changing for CMOs
Three factors will drive the innovations marketers have been envisioning for years.
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How to Have Ethical Oversight Without an Ethics Committee
Establishing an AI ethics committees is not easy, just ask Google, but there are other options to ensure your AI projects succeed.
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Conversational AI Needs Conversation Design
Brands are using conversational interfaces to deliver customer experiences, but there's a catch: designing these conversations may be harder than they thought.
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AI Frontiers: Fascinating, Fake and Terrifying Content
As the frontiers of technology are pushed, the law of unintended consequences often rears its head in unexpected ways.
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Don’t Fear the Reaper: Helping Employees Understand and Use AI
People bring a lot of baggage with them when it comes to AI. Before you can expect them to work with it, you first need to get them to understand what it is.
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Cutting Through AI Marketing Hype: It's About Machine Learning
AI means a lot of things, but if you're a marketer then machine learning is likely what you're interested in. Here's what you should know.
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