Articles
Tag: ai (page 3)
-
5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
Continue reading...
-
Coveo and VHT Make Acquisitions, HubSpot Updates Its Suite & More CX News
Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit.
Continue reading...
-
Fuse Plugs Search Into Go1's Learning Content
The new partnership brings Fuse's AI-powered search technology to Go1's growing content library and makes employee learning more engaging and self-directed.
Continue reading...
-
ICYMI: Are Marketers Ready for 2022? What's Behind Intuit's $12B Acquisition?
Catching up on the highlights from some of our articles on CMSWire.com from last week in our ICYMI feature.
Continue reading...
-
Why Voicebots Continue to Disappoint Us
People readily accept new technologies, imperfect as they may be, as long as the tech delivers some incremental value to them. So why the aversion to chatbots?
Continue reading...
-
Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
Continue reading...
-
Why Enterprise AI Needs Human Intervention
In the wake of the Pegasus Spyware controversy there were calls from many quarters for deeper control of AI by humans. Is it necessary?
Continue reading...
-
Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities
Conversational AI software company Gupshup announced its acquisition of Dotgo last week to extend conversational messaging platform capabilities.
Continue reading...
-
Is 2022 the Year We Get Good at Creating 1:1 Customer Experiences?
Marketers have been talking about personalization for years, so why haven’t all brands perfected it?
Continue reading...
-
Sprinklr Announces Sprinklr Modern Care
Sprinklr today announced its new AI and automation features — dubbed by the company as the “next generation of Sprinklr Modern Care.”
Continue reading...
-
What Is Ethical AI and Why Is It Vitally Important?
A look at the ways that ethics and diversity are being built into AI and the importance of doing so.
Continue reading...
-
Human-Machine Collaboration in 2021: The Machines Are Ready. Is Your Business?
Human-machine collaboration is where we are today, and it isn't about technology. This is about a mind shift in how businesses approach how we work.
Continue reading...
-
Optimove Obtains $75M to Scale Customer Journeys and Personalization
Optimove announced today a $75 million investment led by global growth investor Summit Partners.
Continue reading...
-
4 Reasons Why Explainable AI Is the Future of AI
Explainable AI (XAI) allows brands to be transparent in their use of AI applications, which increases user trust and the overall acceptance of AI.
Continue reading...
