Articles
What will the future bring for AI? Barring any major shifts, businesses are likely to see more of the same, only bigger, faster and cheaper.
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Companies have turned to CX technology at accelerated rates during the pandemic to shorten wait times and meet customer demand.
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COVID-19 has disrupted the way companies do business, forcing many to reconsider how they use complex algorithms and models for forecasting a variety of tasks.
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As part of Microsoft’s Project Cortex rollout, Microsoft is advocating for new knowledge management positions, staffed by living, breathing human beings.
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Last year machine learning engineer was the most sought-after role in tech, according to a recent survey. So what does a ML engineer do?
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It has been argued that jobs being lost to AI are mainly unskilled. However, trends indicate this isn't the case. What other skilled jobs may be impacted?
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Despite the perceived benefits of artificial intelligence, most healthcare organizations are still slow to prescribe AI in their strategic decision-making.
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Many organizations are looking at automating workplace processes. However, successful automation requires strong planning and preparation.
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While COVID-19 has seen many workers sent home, for many organizations it is the catalyst for automating enterprise processes. Here’s how.
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Technology has become the lifeline of the world we live in today. Without it the world would be at a standstill.
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AI has been creeping into the workplace and employers are looking to use it to improve employee experience. Here are seven ways it's changing the role of HR.
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By calling things “Artificial Intelligence” or “Deep Learning,” we are using words loaded with meanings and implications which, in fact, don’t exist.
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Think 2020 marked a transition for IBM, driven in part by the leadership of new CEO Arvind Krishna and underpinned by AI and hybrid cloud.
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How companies can leverage the capabilities of automation to boost its brand's customer experience.
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