Articles
Tag: ai (page 3)
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4 Ways Conversational AI Is Improving the Customer Experience
Conversational AI is changing the way people relate with machines, enabling humans to have conversations with machines.
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How Conversational AI Works and What It Does
Today’s AI-based chatbots are able to have full-blown conversations that leave people feeling like they just finished a conversation with a living person.
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AI in Marketing: Use Cases and Examples in Content Marketing
Continuing our look into artificial intelligence (AI) in marketing, we look at how AI is adding value to content marketing.
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Why Humans Should Remain Central to Digital Recruiting
While digital tools can help with the applicant experience, we have to remain careful with the amount of automation we use in the process.
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How to Use GA4's Features to Unlock Marketing and Conversion Insights
GA4's AI-driven Insights platform can help you make sense of it all by automatically uncovering patterns and connections that may otherwise go unnoticed.
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How the Industrial IoT Is Making the Workplace More Productive
The IIoT is becoming a key part of the digital workplace and many vectors are turning to it to make workers more productive. Here's how.
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5 Takeaways from the DX Summit 2021 Summer Edition
Simpler Media Group and CMSWire held its third Digital Experience Summit of 2021, as part of its DX Summit Series events. Here are some key takeaways.
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Customer Experience Strategies to Annoy or Delight Your Customers
No company goes out of its way to produce miserable customer experiences. And yet, they happen.
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Customer Experience M&A Activity Zeroes in on AI
Consolidation is continuing in the CX industry, with acquisitions focusing in one area particularly: AI and machine learning.
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Feed the Marketing Machines, Future-Proof Your Business
The machines now run the show. Marketers today depend on automation and AI.
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Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
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Why AutoML Is Emerging as a Key Digital Workplace Technology
As AI is gaining traction in the enterprise so too is AutoML, or automated machine learning. Here's is how it's adding value to the process.
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Using AI to Build More Personal Customer Connections
AI and machine learning are critical to get the most of your customer data and create personalized experiences that demonstrate empathy and authenticity.
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ZoomInfo Acquires Chorus.ai, Amperity CDP Raises $100M & More CX News
ZoomInfo acquires Chorus.ai, Amperity CDP raises $100M, CSG acquires Kitewheel & more customer experience and marketing news.
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