Articles
Tag: ai (page 6)
-
Human-Machine Collaboration in 2021: The Machines Are Ready. Is Your Business?
Human-machine collaboration is where we are today, and it isn't about technology. This is about a mind shift in how businesses approach how we work.
Continue reading...
-
Optimove Obtains $75M to Scale Customer Journeys and Personalization
Optimove announced today a $75 million investment led by global growth investor Summit Partners.
Continue reading...
-
4 Reasons Why Explainable AI Is the Future of AI
Explainable AI (XAI) allows brands to be transparent in their use of AI applications, which increases user trust and the overall acceptance of AI.
Continue reading...
-
Clovers Raises $15 Million to Build an 'Interview Intelligence' Platform
The HR tech startup looks to bring AI and conversational intelligence to the interviewing and hiring process.
Continue reading...
-
8 Examples of Artificial Intelligence in the Workplace
Here are some of the most compelling examples of how AI is improving efficiency and productivity in the digital workplace.
Continue reading...
-
Adobe Announces Milestone in AI-Capabilities Usage for Adobe Experience Cloud
Salesforce shared a new milestone in a recent blog post around the implementation and customer usage of AI in its Adobe Experience Cloud.
Continue reading...
-
Conversational AI: Creating a Framework of Ethics and Trust
The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
Continue reading...
-
Salesforce Integrates AI Into Its Marketing Cloud Software
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software.
Continue reading...
-
What Does the Future Hold for ERP?
ERP has come a long way since the '90s. With the recent introduction of AI to the systems, it's worthwhile to take a step back and review that history.
Continue reading...
-
Are Conversational AI Companions the Next Big Thing?
While social or companion robots may sound like something one would only see in a science-fiction movie, conversational AI bots are becoming the norm.
Continue reading...
-
A Guide to Marrying Bots and Humans for Exceptional Customer Service
At this point in time (and for the foreseeable future), a chatbot's success is largely defined by how it facilitates the handoff to the human agent.
Continue reading...
-
Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
Continue reading...
-
Extensible AI Is Key to Delivering Great Omnichannel Experiences
AI can play a significant role in helping businesses understand customer behaviors and expectations. So why isn't every business using it?
Continue reading...
-
The 360-Degree Customer View Has Changed: Have Your Data Strategies?
Successfully meeting today’s definition of a customer 360 requires a variety of strategies to connect more data points and deliver context about customers.
Continue reading...
