Articles
A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal.
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Artificial intelligence needs to shift out of the labs and into everyday life in enterprises. Some leading deployments help show us the way.
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Have our expectations overshot the reality of RPA in practice?
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ARMA InfoGov 2019 focused on building an engaged community that is looking to the future.
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We caught up with attendees of AI World in Boston on the challenges and successes working with Artificial Intelligence.
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While AI has many uses within the enterprise, for those orgs that are dependent on CMS, AI will change the way they work. Here's why.
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Prescriptive analytics has become a real competitive advantage for marketers. Here's why.
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Gartner predicts that by 2030, artificial intelligence technologies will perform as much as 80% of the PMO’s traditional day-to-day work.
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Over the coming years, customer support professionals will be equipped to better assist customers through a combination of improved technology and soft skills.
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Giving customers direct access to IPA tools allows them to receive consistent solutions to their problems, faster and more efficiently than before.
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A Google AI executive spoke to a crowd at MIT about big AI questions and what it takes to bring artificial intelligence into an organization.
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Analytics only drives value when positive outcomes are generated from the data. Otherwise, why do it at all?
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One key for brands looking to make AI part of their CX strategy is to test the AI outputs before they are released to customers.
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No question that predictive analytics is a hot topic but according to recent data more than half of CEOs don't trust the accuracy of their data. Here's why.
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