Articles
Tag: ai (page 8)
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Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
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Why AutoML Is Emerging as a Key Digital Workplace Technology
As AI is gaining traction in the enterprise so too is AutoML, or automated machine learning. Here's is how it's adding value to the process.
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Using AI to Build More Personal Customer Connections
AI and machine learning are critical to get the most of your customer data and create personalized experiences that demonstrate empathy and authenticity.
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ZoomInfo Acquires Chorus.ai, Amperity CDP Raises $100M & More CX News
ZoomInfo acquires Chorus.ai, Amperity CDP raises $100M, CSG acquires Kitewheel & more customer experience and marketing news.
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Opening Up the Email Marketing Engine to Artificial Intelligence
The artificial intelligence use case for email marketing is gaining steam. How are marketers putting it to use?
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Artificial Intelligence Takes Off in the Enterprise
Recent research shows that artificial intelligence has gone mainstream. Organizations that have yet to invest risk getting left behind.
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Why Artificial Intelligence Won't Replace the Human Workforce
While AI is gaining traction in the enterprise, it is unlikely it will ever replace good employees. Here's why.
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Ethical AI Is Easier Said Than Done, But We've Got to Start Somewhere
In spite of the number of frameworks available, there's no common, global, agreed-upon standard for benchmarking and implementing ethical and explainable AI.
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Why Ethical AI Won't Catch On Anytime Soon
Artificial intelligence is rapidly gaining ground in the enterprise, but the same can't be said for ethical AI. Here's why implementation is lagging.
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Genesys Launches New Customer Engagement Platform
Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI.
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4 Ways AI Should Be Playing a Role in Your DX Strategy
AI, machine learning, and natural language processing are beginning to play a much larger role in enterprise businesses.
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Where Does Technology Fit in Customer Experience?
Customer experience is at its heart a human endeavor, but the right technology can move the dial on CX efforts.
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Gloat Nets $57 Million to Expand Talent Marketplace Platform
Platform that utilizes AI to connect employees with internal work will use the money for product development and market expansion.
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The Next Best Action: Where AI Can Help With Content Recommendations
Marketers are seeing great potential in using AI to recommend highly targeted content to users in real time.
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