Articles
Tag: ai (page 8)
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7 Ways to Use Chatbots Effectively in Your Customer Experience
How companies can leverage the capabilities of automation to boost its brand's customer experience.
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7 Considerations for Implementing a Customer Support Chatbot
Studies show chatbot support can work, but not without a comprehensive implementation plan and considerations.
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A Look at the Downsides of Artificial Intelligence
While there has been a major push to deploy AI in the workplace, not everyone is convinced that it is needed, and there are disadvantages too.
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Social Distancing Has Raised the Bar for the Digital Experience
Companies that help customers navigate this crisis—even if it means creating brand new services—will be well-positioned to retain loyalty when all this is over.
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Let's Take Digital Workplace Chatbots to the Next Level
While chatbots in the digital workplace are in their ascendancy, collectively we’re still at an early stage of maturity.
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Is There a Clear Path to General AI?
Two pairs of terms frequently get mixed up when talking about AI: Strong vs. Weak AI, and General vs. Narrow AI. The question is: what are you aiming for?
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AI and the Year Ahead: What Now?
COVID-19 prompts new pragmatism in enterprise approaches to AI.
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When Can We Expect Our AI Personal Assistants?
In the near future, AI personal assistants will automate manual, time-consuming tasks. But those days aren't here just yet.
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The Untapped Potential of Conversational AI: Content in Context
The next frontier of 'content in context' is to automate combining data and content into a seamless, conversational communication.
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3 Steps to Help Take the Bias Out of Your DAM’s AI
AI isn’t always perfect, and sometimes it makes some truly bad "decisions."
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AI for Customer Experience: Late Adopters Are Reaping the Benefits
The good news is that the early adopters to AI in customer experience have paved the way for later adopters.
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6 Issues Marketers Need to Consider for Successful AI Implementations
As marketing departments start automating certain tasks to improve customer experiences, there are a number of things they need to take into account first.
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Where Self-Service Ends and Direct Customer Support Begins
Where's the proper balance between self-service and direct customer support and how can businesses strike that balance?
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The 4 Foundations of Responsible AI
AI implementations are complex and tricky, and it’s easy to introduce unexpected risks.
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