Articles
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.
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Scott Brinker's latest Martech Supergraphic includes two new categories. We caught up with experts to explain how to make the most of them.
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Digital workplace news updates from Microsoft, harmon.ie, Orion Labs, Okta and more.
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The most interesting thing about chatbots is not their present capabilities but rather what they will be able to do in the future.
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AI is set to impact work in three major ways: human to machine interaction; smart process automation; and advanced analytics.
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Chatbots used for customer interactions leave most people more irritated than amazed.
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In B2C sales, the single most important capability of a chatbot is to recognize when it is time to retreat. Sadly, the technology is not there yet.
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The intranet has long given us an access point to tools, content and people, proudly standing as the centerpiece of an organization's internal functions. Yet this position as the go-to place for employees has become increasingly tenuous.
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Slack continued its efforts this week to gain traction in the enterprise, announcing a new partnership with Redwood City, Calif.-based Oracle.
The partnership links Slack with Oracle’s Intelligent Bot Platform to give both technical and nontechnical users of the Oracle platform access to bots to that can be used in
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"We built AI to make our lives better," said Shannon Vallor, technology ethicist and professor in the Department of Philosophy at Santa Clara University, but using these systems without careful consideration can have "consequences we didn't expect.
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The Microsoft Build conference heads north this year, moving from its San Francisco base to kick off tomorrow in Seattle.
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2017 may finally be the year you get that personal assistant you deserve — you know, the one who will pick the perfect time and place for your next product pitch, manage your budgets or make sure you know barbacoa tacos are hot in New York but carne asada burritos
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Despite what financial planners say, past performance can be an excellent indicator of future results — especially when it comes to communications technology.
The people who created previous generations of communications technologies envisioned particular uses for their inventions, but their ultimate usage almost always differed radically.
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In a stunning announcement that many business professionals should be tuning into, LinkedIn made public, through a court filing earlier this month, that bad bots have been actively scraping profile data from its site for almost a year.
According to the official complaint, filed in the Northern California U.S.
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