Articles
Tag: carrie basham young (page 2)
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Tools, Schmools: It's Really About Community Management
“What we really need is our own private company Instagram, or maybe a chat-app just for employees” said no reasonable manager ever.
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When Your Intranet and Enterprise Social Network Get Married
Pop the champagne and get ready to celebrate: your Intranet and Enterprise Social Network are getting married! As we prepare to toast this joyous integration, remember that the Intranet and the ESN are strong, independent entities with many individual merits.
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You Support Your Customers - Now Support Your Employees
A good customer experience is critical for any company, no question about it. Whether it’s a product or service being sold, a company can’t survive without satisfied customers. Online customer communities have been shown to be highly effective tools to provide service, relationships and knowledge that crate brand loyalty --
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When an Enterprise Social Network Gives More Tricks than Treats
But what if I told you that I knew the secret to changing your workplace identity the other 364 days of the year? What if I told you that I can help you create a costume so convincing that, even without doing much work, you will appear to be a
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Forget Community - 'Social' is Now a Commodity
The ESN crickets have been chirping for some time, because corporate social networking software is now a commodity, not a community. Disappearing are the days of hoping for ideation, serendipitous discovery, executive dialogue with worker-bees, and earning millions of dollars from new product ideas gleaned from conversations.
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Social ROI = Return on Insanity
The ongoing demands of individual executives, archaic software evaluation processes and an obsessive focus on employees as productivity centers instead of human beings have turned collaboration into chaos, and social analytics into a spectator sport.
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'Just Say No' to Native Social Features
The gateway drug to enterprise information silos We were all warned about the danger of gateway drugs. Just one moment of indiscretion using Bad Thing X would undoubtedly lead you into a lifetime of abuse of Bad Thing Y, which would eventually ruin your life.
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3 Enterprise Social Network Threats Community Managers Will Face in 2014
Enterprise Social Network community managers, you thought you had it so good. You’ve deployed your online employee community, and you’re working hard to maintain engagement, drive business value and help employees build relationships that strengthen the company’s informal social network. Your CEO is active (finally!).
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A Love Letter to My Intranet
My Dearest Intranet, You and I have had a longstanding relationship, full of ups and downs.
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The Enterprise Social Networking Data Party is Over
Enterprise social network community managers, step away from the data. Walk backwards slowly, one step at a time, and take a deep breath. It’s time to realize that the metrics and data displayed to you inside your analytics dashboard aren't creating value, and in fact, might be causing you harm.
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Taming the SharePoint Bear with Social Software: A Cautionary Tale for Microsoft Customers
We’re Goin’ on a Bear Hunt is a fun song when sung by a group of excited schoolchildren. But it seems as though it may have been actually composed by an IT manager to secretly cope with his frustrations about Microsoft SharePoint. We’re goin’ on a bear hunt.
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Mobile Killed the Enterprise Social Network Star: The Unintended Consequence of Stronger Employee Connections
Have you ever accomplished something absolutely amazing, only to be shocked by the unintended consequences months or years down the road? “I didn't see that coming” is the battle cry of the high-achieving enterprise employee who creates better than expected outcomes that give unannounced and unwelcome life to sneaky consequences
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Playing the Enterprise Social Hunger Games: May the Odds be Ever in Your Favor
Not long ago, a spark ignited inside a dystopian society, and the people staged a revolution against the oppressive, all-powerful leadership.
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The 8 C's of Social Software Success: When Employees are Your Most Important Customers
In the enterprise, for departments such as IT, Communications and Human Resources, the most important “customers” are actually internal employees who work within the walls of their own organization. That’s why, when a company launches an internal social network or collaboration suite, the customer journey map should be focused inward
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