Articles
Using conversational AI is a smart way to reduce operational costs while having the ability to scale quickly during peak periods.
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The bot world is slowly growing up and the next-gen bots will be able to do pretty impressive things, like develop relationships with customers.
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Bots, coupled with sentiment analysis and artificial intelligence, can deduce when a corporate executive may be lying to investors.
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Introducing a digital assistant into your workplace is a relatively easy first step towards bringing consumer-grade experiences into your workplace.
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As customer service becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.
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In the midst of digital transformation, enterprises are looking to consolidate with a digital workplace platform.
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It might seem counterintuitive to use technology to implement the policies you develop to govern the use of digital content and channels, but why not?
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Robotic process automation (RPA) bots can help support human agents as well as virtual agents.
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There are definitely some areas where chatbots hinder rather than help the customer experience.
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A recent study shows that mid-market companies are choosing to forgo the opportunities and benefits linked to customer-facing and employee-facing chatbots.
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While some resistance is inevitable, employees will come around to chatbots once they understand how they can help them.
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As chatbots become ubiquitous in the enterprise, it's important to determine what role they're playing and what value they're creating.
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Leading enterprises recognize the rising number of service requests as an opportunity to innovate and incorporate AI.
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Larger organizations have the advantage when it comes to AI and ML initiatives, but out-of-the-box solutions are making some of the gains available to SMBs.
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