Articles
In B2C sales, the single most important capability of a chatbot is to recognize when it is time to retreat. Sadly, the technology is not there yet.
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Five examples of how companies have introduced artificial intelligence into the customer experience for the benefit of all.
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A look at six things you need to have in place for a workplace chatbot to succeed.
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In our latest Digital Workplace leader profile, Liberty Mutual's Troy Campano discusses how digital workplace technologies can
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Chatbots and other process automation offer low hanging fruit to kick start a digital transformation effort.
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AI holds promise for the workplace, but with that promise comes some warnings.
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Introducing artificial intelligence, in the form of chatbots, is an easy way to improve productivity in Office 365.
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With AI and machine learning permeating our workplaces, we will finally be able to sift through the mountains of data to focus on the work at hand.
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Chatbots may be all the rage, but you need some solid metrics around your programs to ensure success.
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Most of the conversation around chatbots revolves around their use in customer service, but their true strengths emerge in the workplace
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This year will see a surge in businesses making changes to their digital operations, and those on the forefront will be active in seven areas.
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A look at the strengths and weaknesses of various customer interaction channels shows that no business can forgo chatbots or voicebots.
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The focus of a digital workplace strategy should be to improve the employee experience by eliminating "nonwork" -- trivial tasks such as booking meeting rooms.
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As our organizations grow increasingly reliant on digital workplace technology, we need to be sure we are building accessibility into these tools
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