Articles
Tag: chatbots (page 8)
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Customer Service Heaven Is Just a Virtual Personal Assistant Away
Americans love text messages. Almost every smartphone user in the US — 97 percent, to be exact — sent a text at least once a day, according to a survey by Pew Research Center in late 2014.
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Microsoft Skype Bots Hit the Enterprise in Windows 10
Microsoft followed up last week's anniversary of the Windows 10 launch with the release this week of the Windows 10 Anniversary Update, complete with a new Skype Preview Windows application built specifically for the launch.
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Nuance to Acquire TouchCommerce - and Human-Friendly Chatbot
TouchCommerce has developed a customer service bot enhanced with targeting, routing and analytics capabilities that is also smart enough to pass a service request on to a human agent when necessary.
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Chatbots Are Making a Splash: Here's How Marketers Can Prepare
For the first time ever, messaging app usage is surpassing social network usage, and the popularity of messaging apps doesn’t stop there. According to 2015 Forrester study, US and UK smartphone owners use an average of 24 apps per month but spend more than 80 percent of their [in
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Why Chatbots Can't Replace Empathy
Voice assistants are breaking out of the phone. From Google to Amazon to Apple, software giants are integrating voice commands, search and a whole lot of data to makes their digital voices not just smarter, but more human. The promise of voice-activated AI is exciting, but in entirely digitizing
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