Articles
Tag: chatbots (page 8)
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3 Factors Shaping the Next Wave of Customer Experience
2017 is well underway and already it's been a big year for technology and innovation.
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Tweet Jam: The Evolving DX Fabric #DXChat
Last summer you couldn't walk down the street without bumping into a person staring at their phone playing Pokemon Go. Google Home and Amazon Echo battled for voice-enabled device supremacy in December. And as clunky and at times infuriating as they can be, chatbots show no signs of going away
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Do Chatbots Dream of Electric Sheep?
When Philip K Dick wrote "Do Androids Dream of Electric Sheep?" in 1968, he imagined a future where artificial beings are almost indistinguishable from humans. They look, sound and act alike — and mimic human emotion and intelligence.
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Are Bots the Real Stars of the Digital Workplace?
2017 may finally be the year you get that personal assistant you deserve — you know, the one who will pick the perfect time and place for your next product pitch, manage your budgets or make sure you know barbacoa tacos are hot in New York but carne asada burritos
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7 Top CRM Trends for 2017: A Look Ahead
The cost of acquiring a new customer can be anywhere from five to 25 times more expensive that retaining an existing one. That's why in today’s competitive digital marketing landscape, smart businesses do everything they can to show their appreciation for existing customers. This reality is reflected in the
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Hubspot Unveils GrowthBot, a Chatbot for Sales & Marketing
BOSTON — HubSpot Co-Founder and CTO Dharmesh Shah thinks chatbots are the "biggest wave" of technology innovation in the past two decades. At the company's annual INBOUND conference yesterday at the Boston Convention and Exhibition Center here, he championed the marketing and sales automation provider's GrowthBot. Machine-Learning, Sales, Marketing
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Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)
A digital media company that provides marketing for the marijuana industry has created an artificial intelligence (AI) chatbot modeled after US Republican Presidential candidate Donald Trump. There are many ways to follow that sentence, but, really, the only thing that makes sense is a question.
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Customer Service Heaven Is Just a Virtual Personal Assistant Away
Americans love text messages. Almost every smartphone user in the US — 97 percent, to be exact — sent a text at least once a day, according to a survey by Pew Research Center in late 2014.
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Microsoft Skype Bots Hit the Enterprise in Windows 10
Microsoft followed up last week's anniversary of the Windows 10 launch with the release this week of the Windows 10 Anniversary Update, complete with a new Skype Preview Windows application built specifically for the launch.
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Nuance to Acquire TouchCommerce - and Human-Friendly Chatbot
TouchCommerce has developed a customer service bot enhanced with targeting, routing and analytics capabilities that is also smart enough to pass a service request on to a human agent when necessary.
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Chatbots Are Making a Splash: Here's How Marketers Can Prepare
For the first time ever, messaging app usage is surpassing social network usage, and the popularity of messaging apps doesn’t stop there. According to 2015 Forrester study, US and UK smartphone owners use an average of 24 apps per month but spend more than 80 percent of their [in
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Why Chatbots Can't Replace Empathy
Voice assistants are breaking out of the phone. From Google to Amazon to Apple, software giants are integrating voice commands, search and a whole lot of data to makes their digital voices not just smarter, but more human. The promise of voice-activated AI is exciting, but in entirely digitizing
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