Articles
The mission critical nature of technology in the enterprise has elevated the status of the IT department, which is gaining influence in shaping enterprise business strategy and company culture. However, the inverse is also true.
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Working well together is a skill that most of us learned in kindergarten. However, for IT and legal departments, it’s a skill that they are still learning to master.
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Customer service has long been a part of organizations’ marketing and business strategies. Yet, many companies treat customer service as a separate operation, apart from sales, research and development, even marketing. To serve customers more effectively, companies need to refocus their efforts on the customer experience and make it an
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In 2009, half of the winning intranets, as determined by Jakob Nielsen, used SharePoint, specifically the MOSS platform. SharePoint’s notable popularity is particularly interesting considering that from 2003–2006, the Nielsen’s winning intranets didn't use earlier versions of SharePoint at all. Yet, building a company intranet with SharePoint may limit
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