Articles
If computer scientist Alan Turing were around today, he might be hard pressed to verify if the virtual agents we commonly encounter on websites are software programs or live, breathing humans.
Continue reading...
Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently talked to customer contact vendor, Aspect Software’s Chief Marketing Officer Jim Freeze. Earlier this month, Aspect announced a partnership with Lithium Technologies, exclusively integrating Lithium’s Social
Continue reading...
Displaying 29-30 of 30