Articles

Tag: crm (page 6)

  • dreamforce 2016

    Empowering Women, Advancing AI & Much More at Dreamforce '16

    SAN FRANCISCO – Melinda Gates made an interesting cultural observation about subtle bias against women during a fireside chat at Salesforce's user conference here last week. Why, wondered the co-chair of the Bill and Melinda Gates Foundation, are the default voices for popular digital assistants like Siri, Alexa and

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  • Salesforce Aims to Wow 171,000 Dreamforce Attendees

    SAN FRANCISCO — A massive cloud has descended upon the city by the bay. And no, we're not talking about Karl the Fog.  The time has come once more for the over-the-top Dreamforce conference, which gathers Salesforce customers, developers, partners and more in the CRM giant's hometown.

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  • sometimes saying "thank you" is nice

    How to Reward Your Community Members

    Community management operates by a golden — if unwritten — rule: give to your members long before you plan to ask for anything in return.  At the end of the day, community building is about making your members feel like they’re better people for having been part of your community.

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  • bad puppy

    AI-Driven Salesflare CRM Seeks to 'Kill Dumb Software'

    Antwerp, Belgium-based Salesflare — a company that wants to help you "work less, sell more" — just released its intelligent sales customer relationship management (CRM) application that promises to fill out itself and help you "flawlessly" follow up your customers. “Our intention is to kill all dumb software.

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  • jump!

    3 Ways to Close Gaps in the Customer Journey

    Today’s customers rule their shopping experience.  They research, browse, compare and purchase at any given moment and from every kind of device. This always-available digital connection has caused consumers to expect personalized experiences delivered by brands that understand their unique wants and needs — quite the customer mandate.

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  • Salesforce President Keith Block

    Salesforce COO Keith Block Has SAP On the Brain Again

    Editor's note: We have updated this story with comments from SAP CEO Bill McDermott, who spoke Wednesday afternoon at the Citi 2016 Global Technology Conference. Salesforce President and COO Keith Block tried to convince investors the software company’s soft US sales is a minor blip in an otherwise record second

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  • woman using a sales terminal

    Microsoft, Salesforce Lead Gartner's Sales Force Automation MQ

    Sales force automation solutions are nothing new. In fact, some companies cited in Gartner's Magic Quadrant (MQ) for Sales Force Automation (SFA) are almost 20 years old.

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  • Salesforce Quip Buy Signals CRM, Collaboration, Doc Mgmt Convergence

    Salesforce's acquisition of Quip solidifies an important trend in digital experience: the convergence of CRM, collaboration and document management. As Alex Gorbansky, CEO of New York City-based Docurated  explained, traditional CRM vendors like Salesforce are pushing document management to deeper levels in a quest to own users’ collaboration and document

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  • man's best friend

    5 Ways to Build Beautiful Customer Relationships

    Technology has become a permanent fixture in our lives but using it to create a relationship that works for both sides takes care and consideration. How can you transform a budding attraction into a fully formed customer journey?  Here are five key principles for building and deepening lasting customer relationships:

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  • dunno

    You've Won Over the Customer, You Made the Sale - Now What?

    Marketers spend the lion's share of their time thinking about how to win over prospective customers and acquire new business.  What they — and their companies — miss out on with that singular focus are the valuable opportunities that crop up post-acquisition, when they continue engaging customers after the sale.

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  • DrivenBI Gives Salesforce Users More Data Analytics

    Fast on the heels of its acquisition of Quip, Salesforce gained new business intelligence capabilities through integration with Pasadena, Calif.-based DrivenBI. DrivenBI just released SRK (3.0), a cloud-native, self-service business intelligence (BI) tool that empowers business professionals and doesn't require IT.

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  • Dog digging deep

    Zoho CRM Upgrade Digs Deep with Multiple Releases

    Zoho announced a major update to its platform last week, including the release of multiple tools aimed at helping salespeople at every step of the sales cycle.  The company announced the upgrades over a series of four announcements.

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  • zach nelson of netsuite

    Oracle Acquires NetSuite for $9.3 Billion

    Oracle Corporation made its second largest acquisition to date today. It acquired cloud-based software provider, partner and customer NetSuite in a transaction valued at approximately $9.3 billion, or $109 per share in cash, Redwood City, Calif.-based Oracle announced. Oracle's acquisition of NetSuite lands it a spot among the largest tech deals of all-time, where it

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  • LinkedIn Buys PointDrive to Raise Its Social Selling Play

    LinkedIn wants to be the definitive place for B2B social selling to take place. At least that’s what Mike Derezin, vice president of LinkedIn's Sales Solutions, told CMSWire earlier this month. And to help LinkedIn customers gain an edge, the Mountain View, Calif.

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