Articles
Tag: customer experience management (page 6)
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Oracle CRM On Demand 20 Offers Industry Specific Customer Experience Solutions
Oracle continues to snap at Salesforce’s heels in the CRM space, this time with an upgrade to its CRM on Demand product. Release 20 adds industry-specific functionality for the financial, automotive life sciences and insurance sectors. If it sounds complicated, Oracle is making light of it.
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Forrester Wave: Oracle, Microsoft, SAP Among CRM Solution Leaders Q3
In the first part of this examination of Forrester’s Wave: CRM Suites for Large Organizations, Q3 2012 earlier this week we saw that organizations are struggling to define a CRM strategy for their organization. Even still, the CRM market is one with seven companies making it into the Leaders section.
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Getting Millennials to Adopt Emerging Cloud-Based Mobile Services
Think that the young people today see their smartphones simply as a means to text or listen to music? You’re only half right.
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DAM Lowdown: Picturepark 8.3, Taxonomy Lessons, Hoarding Rich Media
This week, we take a closer look at the role of taxonomy in digital asset management, product news from Adobe and Picturepark and how to avoid media hoarding. Picturepark 8.3 Makes DAM Friendlier Picturepark's 8.3 release includes features to improve ease of use, discussions and workflows.
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Salesforce Adds Instant Messaging, Screensharing to Chatter
If Salesforce Chatter isn’t chatty enough for you, then the announcement today that Salesforce will be making Chatter Messenger and Screensharing generally available next month should come as good news.
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Facebook Pages Manager App Makes Community Management Easier
This morning I added the new Facebook Pages Manager app to my iPhone. While it takes up real estate beside my Facebook app and the Facebook Messenger app, it is a valuable addition.
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Happy Birthday! 7 Ways the Enterprise Uses YouTube
Today, YouTube celebrates its seventh birthday. Hard to imagine that our social video sharing platform is growing up. And while YouTube users upload 72 hours of video every minute, it’s not just kids, cats and Justin Bieber.
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Friday Hookups: Is Your Customer Relationship in Danger?
This Friday, we offer up a little relationship advice. With spring in full swing, love is in the air and we’re all feeling a little flirty and looking to spice up our daily routines with more passion.
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Gartner's Cool Social CRM Vendors Feed Information Into Business Processes
Gartner has recently released a whole bunch of "Cool" Vendors reports that look at all aspects of the IT industry. One of the more useful ones of the bunch, given the importance of both social media and customer relationship management, looks at Cool Vendors in the Social CRM space.
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Gartner: Microsoft, Oracle, Salesforce Dominate Customer Service Contact MQ
Earlier in the week, we took a look at Gartner’s Magic Quadrant for Customer Service Contact Centers and found that business applications for the customer service and support (CSS) were obsolete in many cases. Today we will take a look at the companies that made it into the Leaders Quadrant.
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Gartner: Customer Service Contact Vendors Struggling With Meaning of Social CRM
The release this week of Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, which ties in with this month's theme at CMSWire of mobile CRM.
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CRM to Become Social, Mobile, Cloud-Based, Digital as Enterprises Look to Buy
If you have been following us here for a while, you’ll know how important customer experience management is. In fact, we spent the whole month of March looking at it. Now, Gartner is taking our lead and underling the important of CXM now and for the coming years.
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Posers: The One Thing I Hate More Than SharePoint
For readers unfamiliar with my opinion on SharePoint, look no further than my rant from late last year. However, I see one thing that to me is infinitely worse. It may even be common ground in a shared perspective with comrade Matt Ranlett, who wrote a nice rebuttal.
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Socializing Business: We Should Know Better
There you are at the office, deftly switching between sending status updates, uploading documents, commenting on projects and responding to emails.
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