Articles
Tag: customer service (page 4)
-
Invest in the Human Side of the Customer Experience Equation
Technology is definitely a big part of customer experience, but it's only one third of the equation.
Continue reading...
-
Is Messaging the Final Frontier in Customer Service?
The key differentiator of messaging — its asynchronous, turn-based nature — makes it an ideal channel for customer service and broader customer engagement.
Continue reading...
-
B2B Customer Experience Is Catching Up, But Still Has a Long Way to Go
A recent survey of 1,000 B2B Sales executives sheds light on what forward-looking B2B organizations should be focusing on today.
Continue reading...
-
How 2 Companies Transformed Bad Customer Experiences
Two very different experiences turned this author from an unhappy customer to a brand advocate.
Continue reading...
-
Customer Experience Has No Start and No End: Jim Kalbach of MURAL
Jim Kalbach, head of customer experience at MURAL, talks CX design, the importance of corporate culture and more in this interview.
Continue reading...
-
Learning From Our Chatbot Implementation Mistakes
Pushy chatbots who keep popping up are counter-effective and could be costing you potential customers.
Continue reading...
-
Fix Live Chat Before it Loses Its Way
Live chat can deliver an exceptional customer experience, but only when implemented correctly.
Continue reading...
-
How Technology Can Humanize Sales
A look at how businesses can make sales more human while incorporating smarter technologies.
Continue reading...
-
Use Design Thinking to Put Yourself in Your Customers' Shoes
Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization.
Continue reading...
-
Why Your Approach to Chatbot and IVR Projects Is All Wrong
Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater.
Continue reading...
-
The Digital Marketing Maelstrom Is Pushing the Discipline Forward
Disregarding customer interests for short-term gains will end up costing you far more than you gained.
Continue reading...
-
How to Turn Resistant Customers Into Adopters
How can we develop solutions that compel customers to break from the familiar and adopt something better?
Continue reading...
-
Support and Service Is the Digital Brand
Customer service is consistently the least valued area of a business. Why? Because businesses still do not value their customers.
Continue reading...
-
How to Deliver Terrible, Horrible, No Good, Very Bad Customer Experience
It's easy to deliver horrible service if you follow these tips.
Continue reading...
