Articles
Tag: customer service (page 6)
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How Is Your Customer Service Team Doing?
You can't underestimate the importance of customer service. After all, your products and services are only as good as the customer service team ready to support them. So what does your business need to know? Let's take a look at CFI Group's Contact Center Satisfaction Index (CCSI), which notes trends
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Why Your Business Needs Seamless Return Processes
How well your business handles those returns may have a big effect on your bottom line.
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Modern Customer Service: Are You There Yet?
Although most executives think they’re doing a good job in delivering the best service to their customers, there is plenty of room for improvement.
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Jadu Claims Its Latest Update Will Disrupt the CRM Space
A Leicester, UK, web experience management provider has launched a cloud-based case management system that its CEO claims will disrupt the "the large IT CRM space with a secure cloud platform that is built around users and people.” Jadu, founded in 2001 on the Jadu CMS platform, just released
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How to Get Customers to Not Hate Self-Service
Self-service portals are springing up everywhere. Some customers love them, while others shudder at the thought of involving a database in their problems. At the same time many companies are doing a poor job of implementing self-service or avoiding it altogether for fear of driving customers away.
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Retail, Travel Customer Satisfaction Dropped in Q4
Holiday shopping and travel took a toll on customer satisfaction in late 2014. According to the latest Zendesk Benchmark report, overall global customer satisfaction was down in the fourth quarter — especially in travel and retail. Global Customer Satisfaction dropped to 94.
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The 3 C's of Personalized Customer Service
Customer service is a key differentiator for many companies. But as the number of communication channels and devices increases, so do the challenges of delivering personalized service across those channels.
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The Year Emotional Intelligence Meets Customer Experience
Despite the fact that we are in an age where everything seems to be computerized and automated, this is the year that businesses will start to feel more human. Customers will feel more and more like businesses are listening to their individual wants and needs.
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A Look Back: Still Searching for Optimal Customer Experience
You couldn't escape talk about awesome, amazing, remarkable customer experience (CX) in 2014 — or, for that matter, related terms like customer satisfaction, customer focus, customer service or customer-centricity. It is, after all, the Age of the Customer — a reality that has caused businesses everywhere to embrace
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Shep Hyken: A Guy Who Embraced Customers Before It Was Popular
Anyone who knows anything about customer experience (CX) knows Shep Hyken. Hyken is a go-to source for anything related to CX. He's also a professional speaker and bestselling author who works with companies and organizations who want to build lasting relationships with their customers and employees.
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The Psychology of Personalization
Meeting the Psychological Need Personalized service is already ubiquitous. We don’t think of it as a separate capability, we just expect it. No major consumer retail site can be viable any longer without providing for the delivery of personalized suggestions.
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Personality Matters in Customer Service
Mike Ashe has a philosophy about CRM: “If we’re right more often than we’re wrong then we’re going to beat random.
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Organizational Ego and The Trust Crisis
You get the website you deserve. Your website instantly tells your customer about your brand and culture.
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Customer Service Isn't Personal if it Isn't Based on Trust
Do Your Customers Trust Your Ads? When you’re browsing for a deal online or in a store, what’s more likely to resonate with you: a product you remember from a commercial, an online ad that blares its corporate messaging at anyone who's paying attention, or an item you’ve heard of
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