Articles
A look at how truly engaging your front-line workforce will improve customer service.
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Contact centers need to understand how they can improve the flow of customer engagement to reap the benefits of AI-infused approaches
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A very real concern companies must focus on is that customers fear AI may compromise their data privacy online.
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Satisfied customers will drive your business. Your task is to improve your customers’ experience. Here's a look at how to measure it.
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New customer support technology can help you automate and enhance your company’s support operations in a way that boosts internal efficiency and saves money.
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Augmented reality will soon be essential to the customer experience, and customers will be able to complete transactions entirely within AR environments.
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Marketers must interact with people where it counts by practicing the art of emotional customer service.
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A look at the strengths and weaknesses of various customer interaction channels shows that no business can forgo chatbots or voicebots.
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Methods to creating a great customer experience keep evolving with no end in sight and so we look back on the CX stories that resonated most with our readers.
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There has been a shift away from product culture to service culture
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When companies focus on short-term profits, everyone loses
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Despite investing heavily in customer service technologies, companies are still having trouble using data and analytics to improve customer satisfaction.
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Delivering personalized customer experiences doesn't require reinventing the wheel
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The intranet has evolved within the modern workplace, transcending its role as a relatively simple internal publishing platform and centralized location to store information.
Businesses, if they aren’t already, need to quickly move beyond that simple intranet concept.
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