Articles
Tag: customer service (page 7)
-
3 Ways to Reduce the Cost of Customer Support Operations
New customer support technology can help you automate and enhance your company’s support operations in a way that boosts internal efficiency and saves money.
Continue reading...
-
Why Augmented Reality Will Be Your Next Customer Channel
Augmented reality will soon be essential to the customer experience, and customers will be able to complete transactions entirely within AR environments.
Continue reading...
-
Mastering the Art of Emotional Customer Experience
Marketers must interact with people where it counts by practicing the art of emotional customer service.
Continue reading...
-
Does Your Company Need a Chatbot?
A look at the strengths and weaknesses of various customer interaction channels shows that no business can forgo chatbots or voicebots.
Continue reading...
-
CMSWire's Top Customer Experience Stories of 2017
Methods to creating a great customer experience keep evolving with no end in sight and so we look back on the CX stories that resonated most with our readers.
Continue reading...
-
From User to Customer, From Silo to Experience
There has been a shift away from product culture to service culture
Continue reading...
-
Customer Experience Continues to Get Worse
When companies focus on short-term profits, everyone loses
Continue reading...
-
Customer Service Has a Data Problem
Despite investing heavily in customer service technologies, companies are still having trouble using data and analytics to improve customer satisfaction.
Continue reading...
-
Up Your Personalization Ante With the Help of Machine Learning
Delivering personalized customer experiences doesn't require reinventing the wheel
Continue reading...
-
Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)
The intranet has evolved within the modern workplace, transcending its role as a relatively simple internal publishing platform and centralized location to store information. Businesses, if they aren’t already, need to quickly move beyond that simple intranet concept.
Continue reading...
-
When Case Management Fails: The Curious Incident of the Red Bag
A missing red bag demonstrates how ignoring basics of information and case management can tank a company's reputation
Continue reading...
-
How Machine Learning Can Raise the Bar in Customer Service
Machines are exceptionally good students. We can see that in the rapid and widespread adoption of machine learning — also known as auto-learning — to automate and improve the collection and processing of large amounts of data.
Continue reading...
-
What Does Brand Loyalty Mean Any More?
It's not that brand loyalty is dead, it's merely shifted
Continue reading...
-
How Chatbots Improve Customer Experiences and Increase Efficiency
To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required. Mobile apps have also made customer experiences more efficient for everything from banking to ordering takeout food.
Continue reading...
