Articles
Tag: cx (page 4)
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Clean Up Your Digital Presence: A Scalable Content Decision Making Process
In a digital change project, set rules about how to handle content across your entire digital presence instead of making decisions about every piece of content.
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5 Signs Your Organization Is Too Siloed
Organizational silos create major barriers to communication and innovation. Here's how to spot the telltale signs of silos inside your business.
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Your Best Defense Against Organizational Silos Is Communication
Communication, evaluation and research are key to identifying solutions to business challenges that will help break down departmental siloes.
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Pave the Way to Better Customer Experience by Dismantling Internal Silos
When an organization focuses on individual touchpoints, rather than the end-to-end customer journey, they reinforce and create internal silos.
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5 Ways the Customer Experience Stack Will Evolve in 2018
Thanks to innovations across the customer experience stack, many companies are finally achieving the frictionless customer experience their customers demand.
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Clear These 6 Data Hurdles to Achieve a 360-Degree Customer View
Achieving a 360-degree customer view isn't impossible, but you'll have to overcome these data challenges before you can reach it.
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Marketing's Chicken or Egg Silo Problem
Oftentimes attempts to solve the internal silo problem results in treating the symptoms, not the cause.
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How DataOps Remove Analytics Silos and Increase Value
Embracing DataOps can help organizations eliminate data silos and thereby gain the holistic view of data they need to improve the customer experience.
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Dismantling Data Silos Isn't Just a Tech Challenge, It's About Meeting Customer Needs
To improve the customer experience, companies must adopt uniform cross-departmental strategies and integrate siloed data to create comprehensive customer views.
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Don't Dismantle Data Silos, Build Bridges
Dismantling data silos sounds like a fine aim. But after years of trying and failing, the author suggests a new approach: build bridges
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Customer Data Platforms Put Omnichannel Within Reach for Small Retailers
SaaS-based customer data platforms (CDP) may enable small retailers to deliver omnichannel experiences through a single customer view.
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Stop Operating in the Dark: Remove Departmental Blinders for Better CX
Breaking down silos and setting up multidisciplinary teams might be the best way to create amazing customer experiences.
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Old MacDonald Met a Data Silo, E-I-E-I-O
In many enterprises, business units operate as silos and don’t take a unified approach to customer outreach. Data hubs can help solve that problem.
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The Path to Customer-Centricity Lies in Dismantling Data Silos
There's no silver bullet to dismantle data and technology silos, but business can take some steps to mitigate them
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