Articles
Tag: cx (page 4)
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How an Engaged Front-Line Workforce Contributes to Great Customer Service
A look at how truly engaging your front-line workforce will improve customer service.
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5 Customer Experience Trends to Watch
These five customer experience trends will shape the rest of 2018 and beyond.
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Digital Employee Experience Is Where the Action Will Be
For many companies, addressing the digital employee experience (DEX) represents a new opportunity to benefit from digital technologies.
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Why Marketers Need to Rethink Their Siloed Approach to Data
It’s time to challenge the idea that organizational silos are bad. Data silos, not organizational silos, are what make businesses inefficient.
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Clean Up Your Digital Presence: A Scalable Content Decision Making Process
In a digital change project, set rules about how to handle content across your entire digital presence instead of making decisions about every piece of content.
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5 Signs Your Organization Is Too Siloed
Organizational silos create major barriers to communication and innovation. Here's how to spot the telltale signs of silos inside your business.
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Your Best Defense Against Organizational Silos Is Communication
Communication, evaluation and research are key to identifying solutions to business challenges that will help break down departmental siloes.
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Pave the Way to Better Customer Experience by Dismantling Internal Silos
When an organization focuses on individual touchpoints, rather than the end-to-end customer journey, they reinforce and create internal silos.
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5 Ways the Customer Experience Stack Will Evolve in 2018
Thanks to innovations across the customer experience stack, many companies are finally achieving the frictionless customer experience their customers demand.
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Clear These 6 Data Hurdles to Achieve a 360-Degree Customer View
Achieving a 360-degree customer view isn't impossible, but you'll have to overcome these data challenges before you can reach it.
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Marketing's Chicken or Egg Silo Problem
Oftentimes attempts to solve the internal silo problem results in treating the symptoms, not the cause.
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How DataOps Remove Analytics Silos and Increase Value
Embracing DataOps can help organizations eliminate data silos and thereby gain the holistic view of data they need to improve the customer experience.
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Dismantling Data Silos Isn't Just a Tech Challenge, It's About Meeting Customer Needs
To improve the customer experience, companies must adopt uniform cross-departmental strategies and integrate siloed data to create comprehensive customer views.
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Don't Dismantle Data Silos, Build Bridges
Dismantling data silos sounds like a fine aim. But after years of trying and failing, the author suggests a new approach: build bridges
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