Articles
Tag: digital experience (page 4)
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DemandJump Secures $6 Million, Salesforce Pardot Releases Emoji, More News
Catching up on the week in customer experience software news.
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How to Start Your Digital Transformation
Chatbots and other process automation offer low hanging fruit to kick start a digital transformation effort.
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3 Principles of Successful AI-Powered Digital Platforms
While we can't necessarily determine the future direction of digital platforms and AI, there are some principles we can embrace.
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5 Customer Experience Trends to Watch
These five customer experience trends will shape the rest of 2018 and beyond.
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Where AI Is Working, Where AI Needs Work
Looking at how AI has supported the digital experience of today, how it’s succeeded, how it’s failed and where we can expect it to go.
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Agile, Kanban & Scrum, Oh My: Which Product Management Method Is Right For You?
Taking a product from ideation to launch to updates and beyond requires a strong process: which one is right for your product?
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The Future of Customer Experience Is AI: Are You Ready?
Soon, almost half of all digital transformation initiatives will be supported by some sort of cognitive computing or AI effort.
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ICYMI: What's Next for Blockchain, Workplace Communication Issues, More
The top articles, resources and events from CMSWire from the week of April 2 to 6
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Facebook Continues Privacy Parade, Temkin Names CX Leaders & More News
A look back at the week's most important customer service news.
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If You Want Your Customer's Data, You Better Provide Valuable Content
Acquiring customer data will be challenging after the GDPR goes into effect. Treat it as a value exchange: their data for your valuable content
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What's the Difference Between Customer Data Platforms and Data Management Platforms?
A look at the key functions of CDPs and DMPs, what each has to offer, and what makes them different.
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Is a Faster Web on the Horizon With WebAssembly?
The benefits of using WebAssembly, a new portable binary format suitable as a compilation target for common programming languages.
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AI's Missing Ingredient: Intelligent Content
AI can automate mundane tasks and free up the humans to be more creative, but it needs the underpinning of data in context; it needs intelligent content.
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What’s Next for Blockchain?
Is blockchain technology poised for a long and brilliant future?
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