Articles
Brian Chaput of IBM shares the ins and outs of aligning digital customer experience with broader digital transformation plans in our latest DX leader interview.
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Serafina Frongia, VP at Wells Fargo, discusses localization, service design and why some companies get content wrong in our latest DX Leaders interview.
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CHICAGO — Enterprise-level integrated customer experiences are now a reality. Several executives shared their insights and experiences on how they’ve tackled the challenges of digital experience implementation at the recent DX Summit, held in downtown Chicago at the Radisson Blu Aqua hotel.
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Highlights and lessons learned from the SMG's DX Summit 2017, a conference that explores the digital and customer experiences.
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Phil Kemelor turns to The Big Lebowski for some inspiration on important digital analytics questions.
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In my four years covering the digital customer experience space I've listened to tales from business leaders, marketers, CIOs, CMOs, integrators, engineers, analysts and co-workers, and I've arrived at one universal truth.
Poor digital customer experience is an epidemic.
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Chicago has inspired novelists, movie directors, politicians and innovators.
It's also inspired the team at CMSWire — which is why we are returning once again to the Windy City this November to share the latest strategies, technologies, practices and case studies in digital customer experience at our third annual DX Summit (#DXS17).
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CMSWire advanced its reputation as a leader in the digital experience space this year at its second annual DX Summit in November.
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To call Jen Adamski-Torres a visual learner is an understatement. She not only uses images, pictures, colors and maps to organize information and communicate with others, but she does so in the most artistic way.
As a participant at CMSWire's second annual DX Summit, Adamski-Torres capitalized on her digital
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A recent survey by the Economist Intelligence Unit (EIU) suggests CIOs should be driving digital transformation strategies across organizations. But are they?
Last month, over the three days of CMSWire's DX Summit in Chicago, one theme became clear.
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As we prepare to give thanks with family and friends, let's take a few minutes to look ahead. Where do you plan to be in coming weeks?
Our industry conference planner gives you a chance to map out your schedule.
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CHICAGO — Five minutes into CMSWire's second annual DX Summit, my skepticism about the concept of digital transformation blew away like a feather on a windy day here in the heart of the Midwest.
Gerry McGovern, CEO of Customer Carewords and author of "Transform: A Rebel’s Guide for Digital Transformation," kicked off the first
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About 400 people attended CMSWire's second annual DX Summit at the Radisson Blu Aqua in Chicago Nov. 14 to 16. The event featured three-full days of discussion, learning opportunities and networking.
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CMSWire's DX Summit wraps up today in Chicago — and if you missed it, perhaps you should get out your 2017 calendar and save a date. Our third annual DX Summit will be held Nov. 13 to 15 at the Radisson Blu Aqua in Chicago.
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