Articles
Tag: dx summit (page 2)
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Serafina Frongia: Adopt a Customer Point of View to Identify Gaps in Digital Experience
Serafina Frongia, VP at Wells Fargo, discusses localization, service design and why some companies get content wrong in our latest DX Leaders interview.
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Customer Experience Lessons from DX Summit 2017
CHICAGO — Enterprise-level integrated customer experiences are now a reality. Several executives shared their insights and experiences on how they’ve tackled the challenges of digital experience implementation at the recent DX Summit, held in downtown Chicago at the Radisson Blu Aqua hotel.
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CX Translations, GDPR Intimacy and Other Lessons from DX Summit 2017
Highlights and lessons learned from the SMG's DX Summit 2017, a conference that explores the digital and customer experiences.
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Technology, Strategy Tips for Your Digital Analytics Program
Phil Kemelor turns to The Big Lebowski for some inspiration on important digital analytics questions.
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5 Great Digital Experience Conferences to Get on Your Radar
In my four years covering the digital customer experience space I've listened to tales from business leaders, marketers, CIOs, CMOs, integrators, engineers, analysts and co-workers, and I've arrived at one universal truth. Poor digital customer experience is an epidemic.
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Save the Date — CMSWire's DX Summit 2017
Chicago has inspired novelists, movie directors, politicians and innovators. It's also inspired the team at CMSWire — which is why we are returning once again to the Windy City this November to share the latest strategies, technologies, practices and case studies in digital customer experience at our third annual DX Summit (#DXS17).
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CMSWire's Top 15 Digital Experience Stories of 2016
CMSWire advanced its reputation as a leader in the digital experience space this year at its second annual DX Summit in November.
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CMSWire's DX Summit: Tahzoo Digital Artist Captures a Unique View of the Conference
To call Jen Adamski-Torres a visual learner is an understatement. She not only uses images, pictures, colors and maps to organize information and communicate with others, but she does so in the most artistic way. As a participant at CMSWire's second annual DX Summit, Adamski-Torres capitalized on her digital
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What's the Catalyst for True Digital Transformation?
A recent survey by the Economist Intelligence Unit (EIU) suggests CIOs should be driving digital transformation strategies across organizations. But are they? Last month, over the three days of CMSWire's DX Summit in Chicago, one theme became clear.
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Top B2B Industry Events (Nov. 22, 2016 to Jan. 31, 2017)
As we prepare to give thanks with family and friends, let's take a few minutes to look ahead. Where do you plan to be in coming weeks? Our industry conference planner gives you a chance to map out your schedule.
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DX Summit Buzz Underscores the Importance of Digital Transformation
CHICAGO — Five minutes into CMSWire's second annual DX Summit, my skepticism about the concept of digital transformation blew away like a feather on a windy day here in the heart of the Midwest. Gerry McGovern, CEO of Customer Carewords and author of "Transform: A Rebel’s Guide for Digital Transformation," kicked off the first
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CMSWire's DX Summit 2016: An Experience to Remember [Images]
About 400 people attended CMSWire's second annual DX Summit at the Radisson Blu Aqua in Chicago Nov. 14 to 16. The event featured three-full days of discussion, learning opportunities and networking.
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Top B2B Industry Events (Nov. 16, 2016 to Jan. 31, 2017)
CMSWire's DX Summit wraps up today in Chicago — and if you missed it, perhaps you should get out your 2017 calendar and save a date. Our third annual DX Summit will be held Nov. 13 to 15 at the Radisson Blu Aqua in Chicago.
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DX Summit Speakers Warn a Course Correction May Be Needed
Don’t rely on just a few curated sources of data. Talk to your customers. Don’t jump to conclusions from the raw data -- test your theories. Step back and look at the big picture. And never, ever believe that your customers revolve around you.
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