Articles
Tag: dxm (page 2)
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Launch and Leave Culture Flamed the Climate Crisis
To say yes to the planet, we must say no to code, no to content, no to the stuff that is not necessary.
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Bad UX Cost Citibank $500M – What Went Wrong?
Stakeholders often ask: “How much does it cost to do this? It sounds expensive.” Instead, they should ask: “How much does it cost not to do these things?”
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Has the Rise of the CDP Changed How Companies Use CRMs?
How has the adoption of CDP platforms affected the use of CRM platforms?
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What the Pandemic Taught Me About Business
If business is about growing, expanding and making things better for your customers, then what changes are you making?
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Can Your Website Still Be the Backbone of Your Digital Experience?
The CMO Survey reported that most brands chose optimizing their websites for a digital marketing activity over the past year. Why?
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After a Decade of Digital Experience Software Acquisitions, What's Next for Adobe?
Adobe Summit is being held this week, and we've got an analysis of the latest advancements in its digital customer experience software stack.
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3 Core Practices of Emotionally Intelligent CX Teams
When it comes to delivering exceptional experiences, companies with emotional intelligence are winning.
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Is 2021 the Year AI Dominates the Call Center?
AI and machine learning are coming of age, and 2021 is set to become the year that they elevate the customer call center game.
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A Manifesto for the Pioneers of the Digital Revolution
Creating the framework that will shape the Fourth Industrial Revolution is too big a responsibility for any single party. It involves all of us.
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Publish the Website You Can Maintain
Just because you can publish doesn’t mean you should.
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As Google FLoC Trial Rolls Out, What's a Marketer's Next Move?
Google has begun to roll out FLoC trials as a cookie alternative. How should marketers be preparing for what comes next?
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Do CDPs Really Make Marketers Independent of IT?
CDPs promised to make marketers free from over-reliance on IT. Did they ever deliver on this promise?
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Newegg Embraces Dogecoin, Moz Announces New Metrics Suite & More News
Newgg embraces Dogecoin, Moz adds a performance metrics suite, Informatica Revamps Intelligent Data Management Cloud With AI & Microservices and more DCX news.
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10 Skills and Traits for Customer Experience Professionals in 2021 and Beyond
We asked industry leaders what the skills and traits are that they look for most when evaluating new customer experience hires.
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