Articles
Tag: dxm (page 2)
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Mobile Experience Platform Judo Announces $3 Million in Seed Funding
Mobile experience platform Judo announced $3 million in seed funding last week, as the company says it sees growing demand for its platform in new markets.
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CX Decoded Podcast: Holly O'Neill of Bank of America on the Great Pillars of CX
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX.
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CX Decoded Podcast: Holly O'Neill of Bank of America on the Great Pillars of CX
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX.
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5 Ways China Is Trying to Unaddict Kids From Social Media
Blackout hours, educational content, time limits, and interspersed pauses. This is how China is attempting to mitigate social media addiction.
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Creating an Agile Customer Data Strategy
There are three components of an agile customer data strategy that will ensure you are set up for success both now and into the future.
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TRUE: Marketers Should Have Seen This Coming
Many of the lessons learned and predictions for 2022 have origins in areas that we should have already been focusing on.
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Frugal Data: Heavy Data Is a Heavy Polluter
We need a new culture when it comes to data. One that is conscious that one less byte is one less unit of energy, one less piece of stress on a physical device.
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ICYMI: Low- and No-Code App Explosion, Measuring Customer Centricity
Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week.
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OpenText Acquires Zix, Verbit Raises $250M & More News
Another busy week of news in digital marketing and customer experience, as we head into the Thanksgiving break.
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6 Strategies for an Effective Call Center Culture
Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.
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How Can Your Organization Truly Be Customer-Centric?
It's one thing to say you're customer-centric, but how do you get there and measure your organizational customer-centricity?
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Creating Customer 360 Doesn't Have to Be so Hard
Most customer experience initiatives falter because they think it’s only about the customer and the data is an afterthought.
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Designing Sustainable Websites
We must become maintainers, optimizers, nurturers, reviewers, editors, removers, deleters.
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ICYMI: What is Microsoft Mesh? Learning New Customer Service Tactics
Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week.
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