Articles
Tag: dxm (page 3)
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The Road to Recovery Is Paved With Data
Unleashing data’s value and ensuring its quality for competing on customer experience is more important than ever.
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Why Should IT Care About Customer Experience?
CX encompasses the entirety of a customer’s interaction with your business. Serving the entire customer journey needs to be a priority for IT teams as a result.
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ICYMI: Work From Home 4Eva? IT and Employee Experience Reckoning and More
Catch up on all the articles you might have missed from the week of Sept. 6.
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Sprinklr Raises $200M at $2.7B Valuation, Bloomreach Integrates with SAP, More News
Sprinklr valued at $2.7 billion following a $200 million funding round, Bloomreach and SAP Commerce Cloud partner and more customer experience news.
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'The Hype Machine': A Warning for Our Times
“The Hype Machine” by Sinan Aral should scare any technology leader, user of social media technology or citizen within a democracy.
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7 Customer Experience Technologies That Pack a Punch
With so many available options, choosing the best technologies to boost CX can be a challenge. Here are seven to look out for.
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Does Your Brand Experience Align With Your Customer Experience?
Brands should take the time to reexamine their mission and values to ensure that they are still in alignment with those of their customers.
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6 Insights Into Episerver's Acquisition of Optimizely
What was the motivation behind Episerver's acquisition of Optimizely? We look into several potential reasons and impact of this acquisition.
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How to Use Instagram for Ecommerce
With 1B active users and a third having bought a product they discovered on the platform, the role of Instagram as a social selling tool is clearly growing.
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Brian Chaput: Exceptional Digital Experience Is a Balance of Form and Function
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins.
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Understanding Customer Experience Design's Holistic Approach to CX Strategy
Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design.
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The Essence of Personalization: Read and Respond to Customer Signals
Is your company fluent in your customers' online body language? It's time to learn to read the signals.
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Retention, Not Acquisition, Will Be Hard This Holiday Season
Continue to put your customers first and make empathy a consideration for all campaigns moving forward. It’ll benefit your brand in the long run.
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Sitecore 10's Key Takeaways for Developers and Marketers
Sitecore updated its experience and commerce platforms and we've talked to experts to get their thoughts on this major update.
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