Articles
Tag: dxm (page 6)
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How to Measure Your Customer Experience Maturity
A customer experience maturity assessment is a great way for organizations to identify areas for improvement and get a leg up from competitors.
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The Digital Services Act, The Markets Act and More EU Regulations for Big Tech in 2021
The EU has submitted two new proposals to help control big tech companies' and force them to take on greater responsibility.
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5 Things To Consider When Selecting a Video Content Management System
Is your video strategy chaotic? A video content management system can help. Join us as we explore the capabilities, features and selection process for a VCM.
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Let Customer Experience Drive Your Software Development
With the right mindset, your teams can develop software that delivers memorable customer experiences and creates long-term brand loyalty.
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5 Ways To Treat Your Loyal Customers as VIPs
Loyal customers really are VIPs, and are the most valuable customers a brand can have. Are you doing enough to keep them coming back?
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Whatever Happened to Your Company's Pre-Pandemic Plans?
Back when you were planning your organization’s strategy for 2020, chances are you didn’t factor in the impact of a worldwide pandemic.
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Omnichannel Retail Hit the Tipping Point This Holiday Season
We’ve seen the trend toward digital and omnichannel shopping grow steadily over the past several years, but COVID-19 has greatly accelerated this evolution.
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Grading Your Marketing Personalization Strategy
Marketers and C-suite execs share how they gain visibility on their personalization strategy and how they determine what is working and what isn't.
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Common Ways CX Practitioners Use Voice of the Customer Templates
We dig into some common Voice of the Customer templates and how CX practitioners approach collecting their customers' feedback.
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6 Words for Customer Experience Leaders to Keep in Mind
As we look ahead to 2021 and beyond. these six words can provide a guideline for those of us in customer experience leadership positions.
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Qualtrics Aims for $14 Billion IPO, Epsilon Launches Signals and More CX News
Qualtrics has filed for a U.S. IPO, leading our digital marketing and customer experience software news catchup to start the new year.
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The Pros and Cons of Building Your Own B2B Marketplace
Should you build your own B2B marketplace? Experts share their thoughts on the pros of cons of building a B2B-like experience for enterprise B2C business.
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2020 Contributors of the Year: Liraz Margalit
Liraz Margalit combines psychology and behavioral economics to get to the heart of why customers behave the way they do.
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CMSWire's Top 10 Digital Customer Experience Articles of 2020
2021 is less than a week away. Whew! But before we cross the threshold to a new year let's take time to remember and our readers favorite CX articles of 2020.
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