Articles
Tag: dxm (page 9)
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Serving Customers on Their Terms: The Benefits of Messaging
Given the popularity of messaging in their daily lives, it's only natural that people want to interact with companies in the same way.
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The Jury Is in on the Future of Customer Experience
Gartner and Forrester recently shared some bleak predictions for the future of CX — but it's a future businesses can avoid by taking proactive steps today.
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CMOs Share AI Implementation Successes and Challenges
CMOs said their marketing team’s AI implementations will almost triple over the next three years. Marketing departments needs to be ready.
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The Unintended Real-World Consequences of Internet 'Conveniences'
The ability of companies to sell products and services through the internet is having unexpected implications for all of us in the physical world.
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Will Salesforce's CMS Help It Dominate the Digital Experience Market?
Salesforce, known for its CRM, recently debuted a new hybrid CMS. What impact will this have on the digital experience space?
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Avoiding Potholes on the Road to Effective AI Deployment
Throwing money at AI without thinking through a long-term plan will result in lackluster results.
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Static or Database: Our Love of Complexity
We become willing zombies in the march of progress, assuming that innovation and what is new are, by definition, progress.
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Balancing User Experience and Creativity in Design
User experience and creativity can not only coexist, but also complement each other to produce better, more human experiences for users.
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Salesforce Deepens Microsoft Partnership, LinkedIn Updates Sales Navigator, More News
Salesforce and Microsoft expand their strategic partnership, LinkedIn debuts Data Validation in its Sales Navigator and more customer experience news.
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Build Momentum for Future Customer Experience by Solving Today's Problems
Investing in digital experience is one of the best investments a business can make, but resources are limited. Focus on quick wins to build momentum.
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Balancing the Human and the Digital in Your Customer Experiences
Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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Does Web Content Management Have an Agile Future?
The days of creating, managing and delivering digital experiences in a single channel are dying. A new era of web content management is here, built on agile.
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What it Takes to Create a Digital Customer Experience Strategy Today
Without knowing where it stands, a company can’t move forward with its customer experience.
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8 Takeaways from the DX Summit 2019
CMSWire held its DX Summit 2019 in Chicago last week. Here are key takeaways.
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