Articles
Tag: ecommerce (page 3)
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Omnichannel Retail Hit the Tipping Point This Holiday Season
We’ve seen the trend toward digital and omnichannel shopping grow steadily over the past several years, but COVID-19 has greatly accelerated this evolution.
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The Pros and Cons of Building Your Own B2B Marketplace
Should you build your own B2B marketplace? Experts share their thoughts on the pros of cons of building a B2B-like experience for enterprise B2C business.
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The Reasons Behind Klaviyo's Recent $4.2B Valuation
We met with marketing execs to understand the reasons behind Klaviyo’s Series C funding and valuation, as well as the resurging need for good customer data.
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5 Ways COVID-19 Is Changing Customer Loyalty
Increased digital demand and the resulting product shortages are pushing customers outside their comfort zone and turning up the pressure on brand loyalty.
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3 Must-Have Customer Experience Strategies for 2021
Companies who want to stay competitive and retain customers in this changed world must quickly adopt a more customer-centric model than years prior.
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How to Show Your Customers You Care This Holiday Season
Brands must adapt their CX strategy to show customers gratitude and let them know that business will remain constant, even when everything else is in flux.
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6 KPIs to Measure the Omnichannel Customer Experience
This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience.
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Ecommerce Stats to Inform Your 2021 Strategy
Not everything that worked in ecommerce in 2020 will bring more sales in the future, but understanding the trends will help guide your 2021 strategy.
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Converge Customer Experience and Digital to Thrive in 2021
The digital innovations that have been critical to survival over the past few months are here to stay, and are likely to continue evolving at a rapid clip.
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Building Digital Resiliency for the Post-COVID World
The real focus of digital transformation efforts should be building digital resiliency for after the pandemic. Here's what organizations can do.
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Avoiding the High Costs of Shopping Cart Abandonment
Shopping cart abandonment costs brands billions of dollars each year, and yet much of it can be avoided through better customer-centric ecommerce practices.
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The New Normal: It’s All About the Experience
With the acceleration in digital engagement, leading companies have innovated quickly to replace or complement traditional, in-store experiences.
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7 Marketing and Customer Experience Tips for a Different Holiday Season
Marketers and CX professionals are bracing for an unprecedented 2020 holiday shopping season this year. Here are some tips to help guide your journey.
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Why Your Website Is Key to Accelerating Digital Transformation
A website is a business's public face to the world. In a moment of chaos or uncertainty, it is the foundation of trust, both internally and externally.
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