Articles
Tag: employee engagement (page 5)
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Crummy Intranets Call for Crazy Solutions
Is anything rarer than an intranet that employees love? While I’m fully versed in the black swan model of how it’s impossible to prove a negative, this might be the exception. All enterprise intranets and social networks have the same glaring flaw that technology cannot fix: search.
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Customer Experience Is a Year-Round Effort
Last week, companies around the world celebrated CX Day and Customer Service Week — two celebrations that focus on the importance of the customer experience. Without a doubt, this is a cause worthy of celebration.
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Employee Communications: It’s 2016 - Do You Know Where Your Workers Are?
What do communications and human resources professionals mean when they talk about “employee engagement”? And what role can IT professionals have in this conversation? All three share a common goal. Engaged employees understand and identify with the mission of their organizations.
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What it Takes to Be an Effective Manager Today
We are going through a management crisis. Gallup found that 50 percent of workers who quit their jobs left due to issues with management, supporting the idea that employees leave bosses, not jobs. Employees today are looking for companies with less layers of management and more freedom in the workplace.
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How Social Media Can Inspire Useful, Engaging News Feeds at Work
Before social media hit the mainstream, we had no idea how engaging – or frankly, addictive – it would be. This month marks the tenth anniversary for Facebook’s now ubiquitous news feed – an innovation from the social network giant's CEO, Mark Zuckerberg, that many users initially detested. Lessons
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Why I Let My Employees Set Their Own Hours
Nothing telegraphs how much you trust your employees than the freedom to set their own hours. And that's exactly what I do in my own company. With the exception of my customer service staff, which needs to maintain specific hours, my employees have flexible work hours, all year long. David G. Javitch,
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![Igloo's 5-Step Plan for Building Great Digital Workplaces [Webinar]](/~/media/1e8c6fa27c214727a731b4abd9343d48.jpeg?mw=155&mh=117&hash=C9E25C6CDB357BF7B29C27B7ED57342EE4F2A086)
Igloo's 5-Step Plan for Building Great Digital Workplaces [Webinar]
It takes work to build great digital workplaces — and more to get people comfortable in those new digital environments. It starts with an intuitive, elegant user experience for intranets.
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Prove Your Customer Experience Program's Worth
Customer experience is having its moment in the sun. This will come as a surprise to exactly no one. But what may surprise you is how difficult it can be to prove customer experience's value.
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How Leadership Can Inspire Employees (and Remain Relevant)
Microsoft's President of EMEA, Michel Van der Bel uses an iPhone. No previous Microsoft executive would have admitted to this kind of heresy. But as Van der Bel said recently in a FT interview, its leadership has had to face some difficult lessons in order to remain relevant.
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10 Thoughtful Reads to Kick Off the Work Week
All the typical Monday motivation is sure to get some people off to a great start. But for the rest of us, platitudes about new beginnings and messages about how it's "a great day to be alive" are more annoying that inspirational.
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IT Pros Earn Highest Salaries in the US, Canada, Australia & New Zealand
IT practitioners in the United States, Canada, Australia and New Zealand make more money than their peers in other geographies. They earn the highest average salaries, according to Puppet and DevOps Research and Assessment (DORA)'s fifth annual 2016 DevOps Salary Report. Portland, Ore.-based Puppet is an information technology automation
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Leadership In a Digital World Speaks to More Than Just Employees
According to Suresh Kumar, CIO of the New York City-based bank BNY Mellon, the biggest change sweeping the ranks of IT isn't technological but cultural, as leaders grapple with what it means to be effective in a digital workplace that blurs boundaries. Who Are You Leading? For C-suite executives, one
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How to Write Performance Objectives that Work
Thanks to an influx of millennial workers and a steady flow of new technologies, companies today are changing how they track and inspire employee performance. Some are doing more frequent, lightweight performance reviews. Others, like heavyweight GE, are conducting ongoing, informal conversations to make sure employees are on track.
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4 Ways to Rewire Your Workplace for the Digital World of Work
Sometimes we forget how much the internet has changed our lives over the past 20 years. On a personal level, it has enhanced the way we view the world and communicate with each other.
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