Articles
Tag: empowered employees (page 3)
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Bring Your Own Data Retention Policy: Recommendations for Employees
As we enter a new Bring Your Own Device era, the line between personal and corporate data is becoming more blurred.
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Intranet Management: Shaping the Internal Customer Experience
Good intranet managers are able to slice and dice their customers in many ways. Thanks to all the work they have done with personas, they may even have pictures of them up on the wall of their office, or more likely, desk divider.
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Engaged, Informed Employees Get the Job Done
This month's theme for CMSWire is about taking the focus of Customer Experience Management (CXM) and applying it internally to the enterprise, particularly to Enterprise Information Management (EIM) environments.
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Social Business = Humanized Business
Since all companies want to succeed in business, they should try to utilize all of the latest tools that can better connect them to their customer and prospects – in this case social media. In fact, the SHOMI (Sap, HP, Oracle, Microsoft and IBM) companies are all using social strategies
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Mobile Is the New Face of Customer Engagement, Forrester Says
Just as Forrester predicts that, by 2020, we’ll be living in a world dominating by smart devices, it also suggests that, in just 4 years, there will be a chief mobility officer overseeing enterprise mobile strategies. 2016: The Year of Mobile Engagement This isn’t just some empty prediction.
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Top Five Predictions for Enterprise Mobility
If there’s anything that the last year taught us, it’s that managing application management (MAM) has become a reality for a majority of IT departments.
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Social Business 2012: Say Hello to the Lean (Social & Mobile) Information Workplace
It is impossible to ignore the macro perspective when trying to predict what will happen within the social business and Enterprise 2.0 arena in 2012.
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The Cloud Debate Is Over
The discussion of if the "Cloud" is a good idea, or if we are "going to the cloud" has been replaced with how we are going to the cloud and what if anything should stay in house. The fact is that doing otherwise is rapidly becoming unsustainable.
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Forrester: Technology Trends for the Enterprise Architect to Watch
It’s not easy being an enterprise architect. They go by many names. You may know them as an information architect or business analyst or that guy in IT. No matter what you refer to them as, their job is not easy. Expecting the Unexpected Enterprise architects (EA) not only have
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What Do People Really Use Mobile Video For in the Workplace?
It’s not a surprise that we remain fascinated by the behaviors of employees. What they do, don’t do or want to do at work not only helps us maximize their productivity, innovate the workforce or better understand their motivation. Previously we’ve examined how employees engage, collaborate and share information.
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Medallia Drives Customer Excellence by Managing Feedback, Company Culture
Customer service has long been a part of organizations’ marketing and business strategies. Yet, many companies treat customer service as a separate operation, apart from sales, research and development, even marketing. To serve customers more effectively, companies need to refocus their efforts on the customer experience and make it an
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Future of the Enterprise Addressed at #info360
This morning at info360 was full of lots of rhetoric about content management, customer relations and the impact that social, emerging and innovative technologies are having on the future of enterprise IT.
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The Idea-driven Workforce: Employee Innovation in Action
In part one of the Idea-driven Workforce, we discussed ways to engage employees in innovation and the five characteristics of effective employee innovation. In part two, we will look at operating a successful employee-driven innovation program in your organization -- what works and what doesn't. Pitney Bowes, a US$ 5.
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The Idea-driven Workforce: Finding New Ways to Engage Employees in Innovation
The ability to generate, assess and rapidly deploy new ideas in any economic cycle -- a notion of sustainable innovation -- has become a critical capability in today’s environment.
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