Articles
By stepping foot into the world of digital marketing, you — and your organization — take on tremendous responsibility with your customers.
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Paul Voss is an ethics expert
To understand the gist of his message, just think about those drunk driving Public Service Announcements you see on TV nowadays. If you drive drunk, the commercials warn, you'll get caught.
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When I was in my 20s, technology was simple. All I had to do was make things work.
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By now, the value of personalization should be clear. Customers have so many choices online — to shop, to read articles, to watch videos and more. A brand or publisher that wants to grab their attention must quickly serve the most relevant, useful information.
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Talk to a room full of marketers about delivering personalized, relevant experiences, and we'll get excited. We spend a lot of time thinking about who we want to reach (our audience personas), and the content strategy and technology that make up that experience.
And so we collect data.
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Data privacy ranks up there with zombies on the list of things that people worry about. And who can blame them?
Both come up a lot online, both are scary and, unfortunately, both are viewed (to varying extents) as concerns plaguing the paranoid.
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Few of us would doubt the value in the proper use of big data collection. Healthcare is perhaps most important, but better law enforcement and product safety improvement come in close seconds. Then there’s the intelligence value of collected data to find and neutralize growing threats to our nation.
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In early 2013, I spat. In fact, I was the 380,245th customer to spit into one of 23andMe’s DNA collection tubes and am now part of a unique #Powerof1Million group.
Remember 23andMe ? They aggressively marketed their personalized DNA kits to consumers a few years ago.
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What are some of the worst mistakes people can make with marketing automation? More than nine out of 10 marketers agree that marketing automation is “very important” to the overall success of their marketing across channels, but the problems start when marketers forget that automation isn't just about tools.
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Ask your average consumer three simple questions:
1. Do you dislike spam? Typical answer: “Yes, of course.”
2. Do you like personalized consumer experiences? Typical answer: “Yes, of course.”
3.
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It's 2015: do you know how your customers feel about data tracking?
We are now in an era of "permission marketing." Consumers are increasingly immune to interruptive marketing: they block online pop-ups, fast forward through advertisements, use email spam filters, and so on.
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All of us have asked ourselves how comfortable we really are with the intrusiveness of today’s technology. Some of us feel that the days of “Big Brother” are upon us, while others revel in technology’s contributions and have no fear, feeling there’s nothing to hide.
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Data breaches, drones, NSA surveillance — as much as these issues have captured the minds of consumers, pundits and government agencies, we have not yet seen the real privacy problems that will soon face us.
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Consumer privacy is under assault, as reflected in multiple national headlines: NSA collects personal data, Facebook launches facial recognition software, Uber can now track customers even if the app isn’t open… According to a recent survey by SAS, more than three quarters of U.S.
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