Articles
Tag: messaging (page 2)
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Facebook, Google and Snapchat Jockey for US Messaging Dominance
In late 2015, consumer use of messaging apps overtook social networks as the primary use for the smartphone, already the primary computing device for most Americans.
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How To Add Effective Messaging To Your Communication Mix
On the surface, messaging is simple. Yet when it comes to messaging customers, many businesses struggle to get it right. The customer communication journey often begins by introducing a simple messaging feature within your product or service.
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Snap Files Long-Awaited IPO, Seeks $3B
This debut is the first time potential investors have gotten solid information about the company’s financials.
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SMS for Contact Centers: The Good, the Bad, the Autocorrect
It's been over 35 years since Sting sent out an SOS to the world. Communications have changed dramatically since then. Today Sting could send an SMS, Facebook update or tweet, with much better odds of getting his message across.
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No, No, No: Snap Did Not Open an International HQ in London
Everyone, it seemed, was happy to report Venice, Calif.-based Snap, the parent company of Snapchat, was making London its international headquarters.
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OpenMarket Unveils Global SMS Dashboard and Reporting Service
Enterprise mobility provider OpenMarket announced today a new Global SMS Dashboards and Reporting Service in a move designed to make text-message campaigns and analysis easier.
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How In-App Messages Turn Customers into Loyal Fans
At its Worldwide Developers Conference in June, Apple announced changes coming to iOS 10 (now available in beta) that will make push notifications more powerful than ever.
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Why the Chat App Will Kill the Internet Browser
Software has completely changed the way consumers communicate with the world and many of these changes have been driven by the emergence of a powerful new player in the field: chat apps.
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Can Customer Messaging Apps Improve Conversions?
Few people who are in the middle of an online transaction want to stop to make a phone call with the sales team. Chat support is faster, but it isn’t always great either because you sometimes have to liberate yourself from a labyrinth of menu items just to find help.
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So You Want to Integrate Messaging Into Your App
Legend has it that SMS started as a “poor-man’s” channel for network company technicians. The originally modest and simple concept of sending text as a message from one phone to another grew into a very big business for carriers.
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Calling All Linguists: The Messaging Bots Need Help
2016 is shaping up to be the year of messaging. We're only a few months into the year, and we've already heard from Facebook that its Messenger reached 800 million users, WhatsApp went over a billion and Kik, Line and others show continued growth.
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Uh Oh Google Hangouts, Slack Is Adding Video
Relax. Your favorite real-time messaging app is not going to be displaced. Your desktop phone, though, probably will.
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TouchCommerce Thinks Businesses Lose When They Don't Do This
You can’t beat the ubiquity of text messaging. It works on every phone, even those you have to flip to close. But such technology is still untapped by some businesses when it comes to reaching out to customers. Agoura Hills, Calif.-based TouchCommerce, a provider of online engagement solutions, thinks businesses
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On Our Radar: Cotap
We continue today our series looking at tech companies to watch in 2016. We began yesterday with a peek into Affectiva and a look into hot tech trends. Today, we catch up with Cotap, an enterprise communication platform. Year founded: 2013 Founders: Jim Patterson and Zack Parker Founders backgrounds: Jim
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