Articles
In late 2015, consumer use of messaging apps overtook social networks as the primary use for the smartphone, already the primary computing device for most Americans.
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On the surface, messaging is simple. Yet when it comes to messaging customers, many businesses struggle to get it right.
The customer communication journey often begins by introducing a simple messaging feature within your product or service.
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This debut is the first time potential investors have gotten solid information about the company’s financials.
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It's been over 35 years since Sting sent out an SOS to the world.
Communications have changed dramatically since then.
Today Sting could send an SMS, Facebook update or tweet, with much better odds of getting his message across.
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Everyone, it seemed, was happy to report Venice, Calif.-based Snap, the parent company of Snapchat, was making London its international headquarters.
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Enterprise mobility provider OpenMarket announced today a new Global SMS Dashboards and Reporting Service in a move designed to make text-message campaigns and analysis easier.
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At its Worldwide Developers Conference in June, Apple announced changes coming to iOS 10 (now available in beta) that will make push notifications more powerful than ever.
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Software has completely changed the way consumers communicate with the world and many of these changes have been driven by the emergence of a powerful new player in the field: chat apps.
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Few people who are in the middle of an online transaction want to stop to make a phone call with the sales team.
Chat support is faster, but it isn’t always great either because you sometimes have to liberate yourself from a labyrinth of menu items just to find help.
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Legend has it that SMS started as a “poor-man’s” channel for network company technicians.
The originally modest and simple concept of sending text as a message from one phone to another grew into a very big business for carriers.
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2016 is shaping up to be the year of messaging.
We're only a few months into the year, and we've already heard from Facebook that its Messenger reached 800 million users, WhatsApp went over a billion and Kik, Line and others show continued growth.
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Relax. Your favorite real-time messaging app is not going to be displaced. Your desktop phone, though, probably will.
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You can’t beat the ubiquity of text messaging. It works on every phone, even those you have to flip to close.
But such technology is still untapped by some businesses when it comes to reaching out to customers. Agoura Hills, Calif.-based TouchCommerce, a provider of online engagement solutions, thinks businesses
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We continue today our series looking at tech companies to watch in 2016. We began yesterday with a peek into Affectiva and a look into hot tech trends. Today, we catch up with Cotap, an enterprise communication platform.
Year founded: 2013
Founders: Jim Patterson and Zack Parker
Founders backgrounds: Jim
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