Articles
Tag: reviews (page 3)
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Separating Fact from Fiction in Social Comments
Yelp, Angie's List, Amazon -- these companies and many others offer user reviews of local businesses. But the authenticity of many of those reviews is questionable, which is why an Israel-based company is offering a new service that it claims provides "honest, authentic referrals." The company, WhoDoYou, uses machine
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Mindshare's OpenTell Gives Real Customers a Voice
“I asked for ‘Grilled Steak.’ And I got Pork. I said ‘No’ to smothered, and got smothered.” So read a recent restaurant review on the new OpenTell service from Mindshare, which allows certified customers only to express their unvarnished opinions.
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Companies Should Publicize All Feedback from Customers
Companies can't control what customers are saying about them on "unbiased" review sites like Yelp, Zagat or OpenTable. But they can make better use of the feedback they receive directly from their customers.
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Design Better Customer Experiences By Measuring Human Performance
Better customer experiences, whether they are in-store, online or over the phone don't just magically happen, they are designed.
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Book Review: Essential Intranets by James Robertson
I built my first small “departmental intranet” back in 2000.
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Leadership How to: Applying the Lesson of Autonomy
Many people from the web industry have read and loved the recent classic Drive by Daniel Pink (or at least watched the fun and inventive video below). Not as many people, however, are familiar with exactly how to put the lessons from the book into practice within their enterprise.
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Samsung Galaxy S4 and BlackBerry Q10 Devices Prepare For Launch
Europeans and Canadians prepare to welcome the first "proper" BlackBerry 10 device, while America gets ready to buy the new Galaxy S4 by the million, not letting some less-than-stellar review comments get in the way.
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Web CMS Quick Take Review: Concrete 5
Marianne Kay takes a deep dive into the Concrete5 web content management system. Here's what she found. Concrete5 is written in PHP and is often compared to WordPress, Joomla and Drupal. It is best known for its well-implemented in-context editing which makes it easy to use for non-technical
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Book Review: Exposing the Myths of Social Media
Do you think social media is bullshit? You’re not alone. Author Brandon Mendelsen agrees. In his book of the same name, he dissects the ways that those within social media industry have made social media marketing something more complicated than it needs to be.
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Tell to Win: Good for Business, Good for Customer Experience
Who better to talk about the power of storytelling than someone in the entertainment industry? That’s exactly what Peter Guber, chief executive officer of Mandalay Entertainment Group and co-owner of the NBA's Golden State Warriors did. His most recent book, Tell to Win, isn’t new -- it was published
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DevOps is Coming and It's About Damn Time!
We have all felt the pain of the schism. In corporate America, it is everywhere. You go to a meeting, it is there. In the offices when the doors are closed, it is there. Even in the cafeteria and in the elevator it is there.
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Book Review - Going Social: Excite Customers, Generate Buzz, and Energize Your Brand
If there was ever a concern that digital media would be the demise of book publishing, the pile of social media books that come across my desk say otherwise. People love to write about social media marketing, myself included, despite the fact that the technology and the subsequent strategies
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Book Review: Learn How to Lead With Story
Who doesn’t love a good story?! Over the past year, we’ve heard about the role that storytelling plays in social business, whether it helps connect with customers, relate to employees or otherwise promote your company in the global marketplace. Tell Me a Story In his book, "Lead With A Story: A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire ", Paul Smith, director
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New Book: The Collaborative Organization, a Strategic Guide
A new book has hit the shelves this week. The Collaborative Organization, A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools comes from Jacob Morgan, co-founder of Chess Media Group and if you are one of the many organizations struggling to understand how to
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